When a contact opts out, their number is added to Aloware's internal blocklist, preventing all future communication, including SMS campaigns, Sequences, and CRM-triggered messages.
The opt-out status applies only to your business account and does not influence other types of blocking, such as carrier-level blocking through the Carrier DNC List or federally managed lists like the US National DNC Registry, which operate independently.
How opt-outs work in Aloware
When sending SMS messages in campaigns, opt-out instructions are automatically included. In both Broadcast and Sequence campaigns, you can configure these messages to ensure contacts know how to opt out.
Broadcast opt-out message
Sequences opt-out message
When a contact decides to opt out, they can send any of the following keywords:
STOP
STOPALL
UNSUBSCRIBE
CANCEL
END
QUIT
Manual opt-out in Aloware
In addition to automated opt-outs, you can manually opt out a contact within Aloware.
Navigate to the contact's profile.
Click the edit (pen) icon next to the contact's number.
Check the box for SMS opt-out.
This manual process ensures that contacts who do not wish to receive communications are updated in your records.
What happens when a contact opts out in Aloware?
When a contact opts out in Aloware, they will no longer receive messages through various channels, including:
Sequences
Broadcasts
CRM integrations (e.g., HubSpot)
How to find contacts who opt-out?
In Aloware Talk, use the filter to find the list of contacts who have opted-out:
In the contacts menu, click on filters.
Select DNC and opt-out options.
Choose is and then select Only Contacts without DNC and with Opt-out.
With the same filters, you can also create a dynamic list to keep the contacts organized.
Opt-in options
If a contact wishes to re-subscribe to receive messages, they can send one of the following opt-in keywords to your business number:
START
YES
UNSTOP
This feature allows you to re-engage customers who may have previously opted out, ensuring that your communication channels remain open to interested parties.