When a contact opts out, their number is added to Aloware's internal blocklist, preventing all future communication, including SMS campaigns, Sequences, and CRM-triggered messages.
The opt-out status applies only to your business account and does not influence other types of blocking, such as carrier-level blocking through the Carrier DNC List or federally managed lists like the US National DNC Registry, which operate independently.
How opt-outs work in Aloware
When sending SMS messages in campaigns, opt-out instructions are automatically included. In both Broadcast and Sequence campaigns, you can configure these messages to ensure contacts know how to opt out.
Broadcast opt-out message
Sequences opt-out message
When a contact decides to opt out, they can send any of the following keywords:
STOP
STOPALL
UNSUBSCRIBE
CANCEL
END
QUIT
Manual opt-out in Aloware
In addition to automated opt-outs, you can manually opt out a contact within Aloware.
Navigate to the contact's profile.
Click the edit (pen) icon next to the contact's number.
Check the box for SMS opt-out.
This manual process ensures that contacts who do not wish to receive communications are updated in your records. Once a contact is opted out, no further action is needed. This automated process ensures compliance with user requests to stop receiving messages without requiring additional manual intervention.
What happens when a contact opts out in Aloware?
When a contact opts out in Aloware, they will no longer receive messages through various channels, including:
Sequences
Broadcasts
CRM integrations (e.g., HubSpot)
Using tags for contact exclusion management
In addition to automatic opt-outs, you can use tags to further manage contact exclusions in your Aloware account:
Create exclusion tags such as "DNC" (Do Not Contact), "Blacklist", or custom tags for your organization's specific needs
Apply these tags to contacts who should be excluded from certain types of communications
When creating sequences or broadcasts, filter out these tagged contacts to prevent unintentional communication.
In Aloware Talk, use the filter to find the list of contacts who have opted-out:
In the contacts menu, click on filters.
Select DNC and opt-out options.
Choose is and then select Only Contacts without DNC and with Opt-out.
With the same filters, you can also create a dynamic list to keep the contacts organized.
Opt-in options
If a contact wishes to re-subscribe to receive messages, they can send one of the following opt-in keywords to your business number:
START
YES
UNSTOP
This feature allows you to re-engage customers who may have previously opted out, ensuring that your communication channels remain open to interested parties.