AloAi Voice Analytics safeguards sensitive information by redacting Personally Identifiable Information (PII) from call transcriptions.
Here’s a list of PII categories that are automatically redacted, with descriptions and examples for clarity.
Policy name | Description | Example |
Person name | Name of a person | Hugo, Hugo Salomon, HWS |
Email address | Email address | |
Phone number | Telephone or fax number | (800) 555‑0199 |
Medical process | Medical process, including treatments, procedures, and tests | Heart surgery, CT scan |
Medical condition | Name of a medical condition, disease, syndrome, deficit, or disorder | Chronic fatigue syndrome, arrhythmia, depression |
Blood type | Blood type | O-, AB positive |
Drug | Medications, vitamins, or supplements | Advil, Acetaminophen, Panadol |
Injury | Bodily injury | I broke my arm, I have a sprained wrist |
Date of birth | Date of birth | Date of Birth: March 7,1961 |
US Social Security Number | Social Security Number or equivalent | "AAA-GG-SSSS" |
Credit card number | Credit card number | 4111111111111111, 5105105105105100 |
Credit card expiration | Expiration date of a credit card |
|
Credit card CVV | Credit card verification code | CVV: 080 |
Person age | Number associated with an age | 27, 75 |
Political affiliation | Terms referring to a political party, movement, or ideology | Republican, Liberal |
Religion | Terms indicating religious affiliation | Hindu, Catholic |
Drivers license | Driver's license number. | DL# 356933-540 |
Banking information | Banking information, including account and routing numbers |
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To learn how to enable this feature, refer to this guide.