Accessing reports in Aloware
Log in to your Aloware admin account
Navigate to Account menu > Reporting settings.
Configure reports, customize recipient roles, and apply filters based on your needs.
Configuring report settings
Aloware allows admins to customize reports to align with business objectives.
Dashboard reporting settings
Default report period - set the default timeframe for the dashboard and margin graph (daily, weekly, or monthly).
Aloware admin dashboard showing the default report period
Qualified calls - admins set criteria to define what counts as a qualified call based on duration. These values reflect in both the reports tab and dashboard.
Qualified calls showing in the dashboard
Daily reporting options
Daily activity reports - send daily call and SMS activity summaries, including new lead dispositions and agent performance.
Include extensions - enable this to track communication metrics for all phone extensions.
Hide users without activity - exclude users with no recorded activity to focus on active agents and team members.
Bulk call recording download (feature by request)
Admins can request access to bulk call recording downloads. When enabled, Aloware sends a daily email at midnight (based on your company’s timezone) containing links to all call recordings from the previous day.
Daily email delivery – reports are sent automatically at midnight in your company’s timezone.
Recording coverage – emails include all recordings from the previous day only.
Link expiry – download links remain valid for 72 hours.
No recordings case – if no calls were recorded, the email will confirm that none are available.
This option removes the need to download recordings one by one, making it easier for admins to review and access call history.
Daily call recordings report
Daily voicemail recordings report
Scheduled reports
Send activity reports on - select when reports should be sent based on your account's timezone.
Send activity reports for - select whether reports cover the entire day (00:00 AM) or start from the previous cut-off. Click "Test daily activity reports" to preview a sample.
Sample daily reports are sent via email
Managing report recipients
Use the checkbox menu to customize recipients quickly based on your organization's needs.
By default, billing admins are automatically set to receive reports. You can add additional recipients depending on their roles (e.g., admins, supervisors) for the following notifications:
Billing warnings
Account reports
Import/export reports
Webhook failure notifications
How to use reports effectively
For admins and business managers
Admins and managers can use the reports to monitor team performance and track business-critical metrics efficiently. For example:
Measure call and SMS activity for teams or individuals.
Follow up on unreturned conversations directly through the Aloware dashboard and action links in the report.
Sample daily report received via email
How does this relate to our other tools?
Aloware reporting system integrates seamlessly with Aloware’s dashboard, allowing users to navigate directly from email reports to in-depth analytics. It aligns with team reporting, lists, and sequences to provide comprehensive insights into user activity and engagement.
