How to configure notification settings in Aloware
Aloware notifications help you stay updated on calls, texts, events, and account activities without constantly checking the app.
By tailoring these settings, you can decide what deserves your attention and where you want to be notified, whether that’s inside the app, through email, or even via text message.
Access the notification settings tab
Log in to your Aloware admin account.
Go to the Users menu and search for the user you want to configure.
Click Settings for that user.
Select the notifications tab to view and adjust available options.
Select notification channels
Decide where notifications should appear. You can select one or multiple options:
In-app – real-time alerts in the browser app (app.aloware.com / talk.aloware.com)
Desktop app – notifications through the Aloware desktop program
Mobile app – alerts via Aloware Talk2 (iOS/Android)
Email – sent directly to your inbox
Text message – SMS alerts to a phone number you specify- Pop-ups – instant on-screen notifications available when enabled
Note - If no custom number is set, SMS alerts go to your backup number. Disabling SMS notifications also disables the “Send Text to Custom Number” option.
Enable communication notifications
These keep you informed about direct interactions and assignments. You can receive alerts for:
Incoming calls, texts, or voicemails (to your line or groups you belong to)
Faxes to your personal line
Mentions from other users
Contact assignments or ownership changes
Appointments or reminders assigned to you
If Fishing Mode is enabled, you’ll also be notified about call opportunities.
Set event reminders
Event reminders help you manage time effectively. Choose when you want to be notified:
At creation
1 hour before
15 minutes before
1 minute before
1 day before
This lets you plan your day without needing to constantly check the calendar.
Manage line notifications
If you’re part of multiple lines, you can choose which ones you want to receive alerts from. This helps you focus on the lines most relevant to your role instead of being notified for everything.
In the Notification Settings tab, go to Line Notifications.
Select the lines you want to receive alerts from.
Save your preferences.
Enable high SMS volume notifications
High SMS notifications let you know when a contact sends too many messages in a short period.
For example, more than 15 messages within 30 seconds. This helps you quickly spot urgent customer issues or identify possible spam.
