How to configure inbox settings in Aloware
Inbox settings let admins set up company-wide filters for the Aloware Talk inbox. These filters give your team consistent, pre-built views of calls, messages, voicemails, and conversations, so agents don't have to build the same filters individually.
This article is for Aloware admins who manage the inbox setup for their team.
Accessing inbox settings
In Aloware admin, open the Accounts menu, then select the Inbox Settings tab.
Creating company wide inbox filters
Company filters appear for every user in your organization. Instead of each agent creating their own filters, you can build standardized views once from the admin account.
From Inbox Settings, click +Create filter under the section you want:
Calls and recordings
Messages
Voicemails
Each section has its own filter builder with criteria specific to that channel.
Call and recordings filter
Messages filter
Voicemails filter
Where filters appear in Aloware Talk
Once saved, company filters show up in Aloware Talk under the matching channel in the Communication Log. Here's where to find each one:
Calls and recordings: Communication Log > Channels > Call > Filters
Messages: Communication Log > Channels > Messages > Filters
Voicemails: Communication Log > Channels > Voicemail > Filters
Practical filter examples
Qualified calls - a filter showing answered calls with a talk time greater than 2 minutes, dispositioned as Qualified, Interested, or Demo Booked, within a 30-day date range. This helps identify meaningful customer conversations that might require follow-up or be used for sales coaching clips.
AloAi answered inbound calls - a filter showing inbound calls where the Creator Type is AloAi, meaning the AI voice agent picked up and handled the conversation directly with the caller. This isolates every call your AI receptionist or AI agent answered on behalf of the team, giving admins a clean view of AI-handled inbound volume, conversation quality, and how often callers are reaching the AI versus a human agent.
New lead qualification - design a filter showing only First-time Communications across all channels. This helps sales teams quickly identify and process new inquiries requiring immediate qualification.
Line-specific support - create a filter that isolates communications from dedicated support phone lines (Lines) to help support managers focus exclusively on customer service interactions without sales-related communications.
