If you encounter issues with terminating a call in Aloware or experience a stuck call, there are standard troubleshooting steps you can take to resolve the issue. Follow these instructions to refresh your application and end the call effectively.
Steps to terminate stuck calls
Log out of Aloware
Begin by logging out of your Aloware account.
Perform a hard refresh in your browser
Depending on your operating system, use the following shortcuts to perform a hard refresh of the specific browser tab where Aloware is running:
For MacOS: Press Command + Shift + R
For Windows: Press Ctrl + F5
Performing a hard refresh ensures that your browser reloads all components of the Aloware interface.
Log back into Aloware
Once the page is refreshed, log back into your account and check if the call has been properly terminated.
Advanced troubleshooting options
Clear cookies and cache (if issues persist)
If the problem persists after attempting the steps above, clear your browser’s cookies and cache, then restart your browser. This action removes any saved session data or temporary files that might be causing the issue.
Additional browser or application checks
Ensure your browser is updated to the latest version.
Check for any connectivity issues that might be interrupting Aloware.
Following these steps should resolve most issues related to stuck or unresponsive calls in Aloware.
Starting with a log-out and a hard refresh is often sufficient, but for more persistent problems, clearing cookies or cache can help refresh your session fully. If the issue persists beyond these steps, contact Aloware support for further assistance.