How to troubleshoot common call issues on Aloware
Overview
Encountering issues while making or receiving calls on Aloware can stem from several factors such as browser settings, permissions, or device configurations. This guide outlines common problems and provides actionable steps to ensure smooth operation.
Common issues and their solutions
Calls ring but end with a fast beep
If a call rings and then ends abruptly with a fast beep, this may indicate:
Voicemail not set up - the call reaches the recipient but terminates after the maximum wait time if voicemail isn’t active.
Call blocked or rejected - the recipient might have blocked your number, or the carrier could reject the call.
In this case, ensure the recipient's number is reachable and try contacting them through alternate means.
Power dialer produces a tone but doesn’t ring
This issue is often related to browser compatibility or settings:
Aloware performs optimally on Google Chrome. Switch to Chrome if you’re using another browser. Ensure that your Chrome browser is updated to the latest version.
Call disconnections
If calls disconnect abruptly when using Aloware, follow these steps:
Verify microphone and other permissions:
- Open your browser settings.
- Go to Site Permissions and ensure the microphone and notifications are enabled.
- If already enabled, reset permissions and re-enable them.
Check headset or USB connection:
- Disconnect and reconnect your headset.
- For wired headsets, try switching to a different USB port.
General device checks:
- Restart your computer or browser.
- Open Aloware again for a fresh session.
These steps often resolve microphone-related and device-based issues.
Audible Beep but No Call Connection
If an audible beep is heard but the call fails to connect on Aloware Chrome add-in or Aloware Talk, try the following:
Browser configuration:
- Enable third-party cookies in your browser settings.
- Add [app.aloware.com](https://app.aloware.com) and [talk.aloware.com](https://talk.aloware.com) to your allowed sites list.
Clear browser cache:
- Log out of Aloware, clear your browsing history and cache, and log back in.
Hardware and app checks:
- If using the desktop app, uninstall and reinstall it.
- Try disconnecting and reconnecting headsets or switching USB ports.
Agent and system status:
- Ensure the agent is active and available for calls.
- Check the Wallboard for any lingering or stray calls that may need termination.
Mobile workaround: - If all else fails, forward the calls temporarily to a mobile number.
Providing this additional context helps in targeted troubleshooting.
Summary
Most call issues on Aloware can be resolved by:
Using the recommended browser (Google Chrome).
Verifying and resetting permissions.
Checking device connections and compatibility.
Clearing browser cache and enabling necessary settings.
If issues persist, contact Aloware Support with details about your browser, setup, and the nature of the problem for further assistance.