2FA Authentication with Aloware
As of Sept 5th, 2023, we have implemented two-factor authentication for all users. For more information, please read this article.
General Issues
Sometimes Anti-Malware Software prevents the Aloware Web app from authenticating you as a user (The login screen doesn't change). This has been observed with the following anti-malware software types:
Bitdefender's Protection Shield
Potentially other anti-malware applications
If you're trying to authenticate into Aloware and nothing happens once you click 'Login', you may need to whitelist Aloware on your Malware Application
Example Aloware URLs you should whitelist (double-check your URL domain):
app.aloware.com
talk.aloware.com
How to Whitelist Aloware in Bitdefender's Protection Shield
Open Bitdefender.
Add Exclusion.
Add Aloware's URL (you may be using a different URL than the one shown in the picture).