This article explains how to resolve the error “Unable to access the microphone, please check system settings” when using Aloware. This error prevents calls from going through and usually means your browser or system is blocking microphone access.
How to allow microphone access in Google Chrome
If your call doesn’t connect and no microphone is detected, follow these steps:
Open Aloware in a Chrome tab.
Click the padlock icon next to the website URL.
Make sure the Microphone setting is set to Allow.
How to check your microphone input in Chrome settings
Chrome might be using the wrong microphone input (e.g., internal mic instead of headset).
Open a new Chrome tab and go to
chrome://settings.In the search bar, type Microphone.
Click Site Settings > Microphone.
Choose the correct input device from the dropdown (e.g., USB headset).
How to check if your headset is working
Make sure your headset is:
Properly plugged into your computer
Detectable by your system (you can test it by playing audio)
Replugged if it's not being recognized
How to allow microphone access on Windows
Enable microphone access in privacy settings
Go to Start > Settings > Privacy > Microphone
Click Change and toggle Microphone access to ON
Turn ON Allow apps to access your microphone
Turn off exclusive device control
Open Control Panel > Hardware and Sound > Sound.
Go to the Recording tab.
Right-click your microphone > select Properties.
Go to the Advanced tab.
Uncheck “Allow applications to take exclusive control of this device”.
Click Apply.
How to check microphone compatibility on a Mac
Some headsets might not be compatible with Mac audio input.
Go to System Preferences > Sound > Input.
Plug in your headset.
Confirm the system shows External Microphone as selected input.
How to allow microphone access in Safari
Safari requires separate permissions for each site.
Open Safari and go to Preferences > Websites > Microphone.
Set permission to Allow.
