Once the HubSpot tickets integration is set up, agents can see ticket and company deal context directly inside Aloware Talk and have every call and SMS logged on the right tickets automatically.
This means support and sales conversations, Ticket details, and activity history stay aligned without switching between tools or manually updating records.
Viewing tickets and company deals in the integration card
When an agent opens a contact in Aloware Talk, every HubSpot ticket associated with that contact appears in the Tickets section of the integration card on the right-side panel.
Deals associated with the contact's linked company also appear in the Deals section, alongside contact-level deals.
Each ticket entry is displayed with a distinct icon and column to differentiate it from deals. The integration card is the fastest way to see complete HubSpot context, both support and commercial, without switching tabs to HubSpot.
Steps to use the integration card
Open a contact in Aloware Talk.
Locate the HubSpot integration card on the right-side panel.
Review the Tickets section for tickets associated with the contact.
Review the Deals section, which now includes both contact-level deals and company-level deals from the contact's linked company.
Click any ticket or deal entry to open the corresponding record directly in HubSpot.
If there are more than 3 Tickets or Deals, click the show more link to expand the full list.
Click Sync with HubSpot if ticket or Deal data looks outdated and needs a manual refresh.
If a ticket is removed from the contact in HubSpot, it is automatically removed from the Integration Card on the next sync.
Calls and SMS automatically logged on related tickets
Every call, SMS, note, appointment, and reminder handled through Aloware is automatically logged as an activity on all HubSpot Tickets associated with the contact or company involved. Agents do not need to take any extra steps.
For inbound calls or SMS, the activity is logged on every ticket linked to the contact or company that owns the matching phone number.
For outbound calls or SMS sent from Aloware, the activity is logged on every eligible Ticket linked to the destination contact or company.
What is preserved on each ticket: SMS or call direction (inbound/outbound), timestamp, participant information, and communication type. The system avoids creating duplicate activity entries even when the same contact is linked to multiple tickets.
Steps to verify a call or SMS was logged on tickets
After your call or SMS, open HubSpot and navigate to one of the associated tickets.
In the activity timeline, filter for calls and SMS.
Confirm the activity appears with the correct timestamp and direction.
Open another associated Ticket to confirm the same activity logged there too.
Tickets receive engagement-level logs (SMS sent, call engagement) only. Full HubSpot timeline events are reserved for Contact records. This is a known limitation and may be improved in a future release.
Reminders are logged only after a status change (completed, cancelled, or missed).