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SMS messaging becomes one of the most effective ways to leverage your campaigns because of its high open rate, and adding SMS workflow increases customer engagement.
With Aloware, you can create an SMS messaging workflow that automates sending of messages to a specific group of contacts on your selected day and time.
How to Set SMS Messaging Workflow
Once you are done setting up your sequence, from the Sequence menu > Sequence Manager, proceed to take automate your steps for SMS messaging.
Creating Steps for SMS Messaging
Select Send SMS Message from the list of Sequence Step Types that allows you to send an automatic text message to the enrolled contacts
Setup your SMS Messaging:
Select the Delay time from the previous step and this current step.
Create your personalized text message within 160 character limit
Click the Add Step button to save the sequence
Enrolling Contacts in the Sequence
There are two (2) ways to enroll contacts in the Sequence:
Adding triggers in the workflow
Enrolling contacts manually
Adding Triggers in the Workflow
Triggers determine when a contact will enter or exit the workflow. It automates the process of enrolling and disenrolling contacts in your SMS messaging workflow.
To do this,
Navigate to the Intake and Triggers tab; under Triggers, select from the list of triggers by clicking the +Add Trigger.
Contact Disposition Trigger - when a contact status is set, select action to enroll or disenroll the contact.
Call Disposition Trigger - when a call status is set, decide whether to enroll or disenroll the contact.
Contact Trigger - when you create a contact, it will automatically be enrolled in this sequence. This is ideal for welcoming new leads or customers.
Appointment Trigger - enrolls contact if the appointment is Set, Completed, or Cancelled.