This article will walk you through the steps to troubleshoot your HubSpot workflow to send messages if it has stopped or failed to work in the middle of the process.
Common reasons are
When the values do not match the HubSpot fields.
When the values set are not properly configured in Aloware, i.e., Contact owner, User's Personal Line, and Phone Number.
Issue: If HubSpot Workflow to Send Messages has Stopped Working
Resolution: Review your HubSpot Workflow Settings
In your HubSpot workflow, check the following action fields if it has the correct values:
User Personal Line
Check if the User's Personal Line is defined in the Aloware Profile Settings.
To fix this, in your Aloware account, navigate to the Users menu.
Select the User > Click Settings > Go to the Profile Settings tab.
User Field
If the User field is set to Contact Owner, check if the contact has an assigned owner.
Phone Number
If the phone number is not set to a phone number value.
To fix this, select a phone number from a list of your HubSpot contact fields to which you want to send messages. Aloware supports any phone number field.
