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Aloware's send message action in HubSpot workflows lets you automate SMS or MMS communication to contacts directly within HubSpot, whether using contact-based, company-based, deal-based, or ticket-based workflows. This feature includes:

Personalizing messages with contact fields (e.g., names, phone numbers).

Supporting multiple workflows (contacts, companies, deals, tickets).

Choosing whether to message all associated contacts or just the first in company-based workflows.

1. Sending text and multimedia messages.
2. Personalizing messages with contact fields (e.g., names, phone numbers).
3. Supporting multiple workflows (contacts, companies, deals, tickets).
4. Choosing whether to message all associated contacts or just the first in company-based workflows.

Aloware's integration can be utilized in various scenarios:

Sales campaigns - automatically send personalized SMS/MMS messages to contacts associated with deals or companies.

Support notifications - notify customers of ticket updates via SMS.

Marketing automations - integrate messaging into marketing workflows for promotions and updates.

- Sales campaigns - automatically send personalized SMS/MMS messages to contacts associated with deals or companies.
- Support notifications - notify customers of ticket updates via SMS.
- Marketing automations - integrate messaging into marketing workflows for promotions and updates.

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Step-by-step guide: Sending SMS/MMS in HubSpot workflows

To get started, create a new workflow or open an existing one. The send message action works seamlessly across contact, company, deal, or ticket-based workflows. 

In your workflow builder, find and add the send message action. This allows you to configure automated messages to your contacts. 

Decide which line the message will come from:

1. User's personal line - use the agent's personal line.
2. Contact owner's line - automatically sends the message from the contact owner's line, which useful for deal, company, or ticket workflows.

Use HubSpot's contact properties to add personalized details, such as the contact's name or number. This is especially helpful when contacts have multiple phone number.

For MMS, you can upload images (GIFs, PNGs, JPGs) to accompany your message. 

After configuring your message and workflow, review all settings. Test the workflow by enrolling a contact to ensure everything works as needed. 

SMS messages sent to leads are also synced to Aloware Talk, ensuring all communications are tracked. 

1. Create or select a workflow
 To get started, create a new workflow or open an existing one. The send message action works seamlessly across contact, company, deal, or ticket-based workflows. 
 
2. Add the send message action
 In your workflow builder, find and add the send message action. This allows you to configure automated messages to your contacts. 
 
3. Configure the line and sender
 Decide which line the message will come from:
 1. User's personal line - use the agent's personal line.
 2. Contact owner's line - automatically sends the message from the contact owner's line, which useful for deal, company, or ticket workflows.
 
4. Personalize the message
 Use HubSpot's contact properties to add personalized details, such as the contact's name or number. This is especially helpful when contacts have multiple phone number.
 
5. Add multimedia (optional)
 For MMS, you can upload images (GIFs, PNGs, JPGs) to accompany your message. 
 
 
 
6. Review and test
 After configuring your message and workflow, review all settings. Test the workflow by enrolling a contact to ensure everything works as needed. 
 
 
 
 SMS messages sent to leads are also synced to Aloware Talk, ensuring all communications are tracked.

Using the send message action with company, deal, and ticket workflows in HubSpot

Step-by-step guide: Sending SMS/MMS in HubSpot workflows