The Aloware-Guesty integration links Aloware and Guesty to centralize Guesty communication for businesses. It enables management of calls, messages, and contact details in one system. This integration supports automated messaging, synchronization of reservation data, and logging of interactions.
The Guesty integration card displays reservation details such as the reservation number, confirmation code, dates, listing ID, and guest count.
Problems addressed
The Aloware-Guesty integration helps resolve common communication and operational challenges by:
Centralizing communication - it consolidates various communication channels and provides an organized log of all calls and messages, eliminating the need to switch between multiple platforms.
Improving inquiry management - it streamlines the handling of guest questions, tracks ongoing conversations, and enhances response efficiency for guest interactions.
Optimizing operations - it automates repetitive tasks and improves overall support workflows, including facilitating quick identification of specific reservations.
Ensuring data accuracy - minimizes errors related to guest information and data entry.
How business admins can use it
Business admins can use the integration for:
Automated messaging - automate communications, such as booking confirmations, linked to Guesty reservations.
Message and call logs - access records of Aloware call and message interactions directly within Guesty.
Aloware call log with summary in Guesty inbox conversations
Aloware SMS in Guesty inbox conversations
Guesty data synchronization - synchronize Guesty contact information into Aloware.
Multi-account integration - synchronize reservation and message data across multiple properties.
Custom filters - configure which events are sent or synchronized between Aloware and Guesty based on criteria such as:
Direction - inbound communications (from guests) or Outbound communications (to guests).
Type - calls, SMS, RVM, email, note, system note, appointment, reminder.
Communication disposition status - completed, abandoned, missed, failed, or placed calls.
Contacts - all contacts, disposed contacts, or contacts with specific status tags (e.g., "interested," "no answer").
Skip lines - exclude specific data or communication types from synchronization.
Duration - set a minimum call duration for inclusion in synchronization.
Qualified contacts - sync only contacts that meet specific qualification criteria.
How agents can use it
Agents can manage guest communication in Aloware. Through the Aloware-Guesty integration, you can call or text guests, and see their Guesty reservation details—like confirmation code, status, dates, and guest count—during each interaction. The inbox helps you track and reply to all guest messages.
If you need more information, click the integration link to open the full reservation in Guesty.
View reservation information on the integration card, including:
Reservation number
Confirmation code
Status
Check-in and check-out dates
Listing ID
Guest count
Currency
Total income
You can also access and manage multiple reservations linked to the same contact from the integration card.
Integration with other Aloware tools
The Aloware and Guesty integration can function alongside other business tools. For example, properties using HubSpot with Guesty can manage guest data flow across platforms. Call and chat activities in Aloware can update other CRM systems, reducing manual data entry and supporting collaboration across departments.