The Aloware-Guesty integration centralizes guest communication and reservation data into a single platform. With this setup, agents and property managers can manage calls, messages, and booking details in one place, eliminating the need to switch between systems.
Unified communication and reservation workflow
Agents can handle calls, SMS, and emails while viewing full reservation details from Guesty. Each interaction whether a call or message, displays reservation number, confirmation code, stay dates, listing ID, guest count, currency, and total income directly within Aloware.
This ensures guests receive prompt responses and agents have full context during every conversation.
Automated logging of calls and messages
All guest interactions are tracked and logged automatically in both Aloware and Guesty, providing complete visibility across teams.
Sync direction control
Admins can define how contact and reservation data flows between Aloware and Guesty. Options include:
Inbound: Data flows only from Guesty → Aloware. Aloware updates are blocked to protect reservation data.
Bidirectional: Data flows both ways. Requires careful management to avoid duplicate or conflicting updates.
Outbound: Restrict Aloware from updating Guesty.
These settings provide full transparency and prevent unintended updates to Guesty records.
Multi-account support
The integration supports multiple Guesty accounts. Each account is assigned a unique UUID, allowing data to sync correctly across properties while remaining identifiable by tags. This enables property managers to handle multiple listings from a single interface without data confusion.
Integration setup workflow
Admins connect Aloware and Guesty through the dashboard, define sync behavior, and manage how contacts, messages, and reservations flow between systems.
Daily use for agents
Agents can:
View guest reservation details while managing calls or messages.
Access Guesty records directly from the integration card.
Rely on automatic logging for all interactions, ensuring every conversation is tracked and accessible.
Cross-platform connectivity
The integration works alongside other systems connected to Aloware, such as CRM platforms like HubSpot. Communication data can flow into customer records, reducing manual entry and keeping teams aligned across support, operations, and sales.