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Aloware Desktop App
Laarni D avatar
Written by Laarni D
Updated over 6 months ago

Work on the device that suits you best and build better conversations. The Aloware app allows you to send messages and make phone calls using your desktop. You can manage contacts, send SMS, and make phone calls from your Mac or PC.


The Aloware Desktop App

The Aloware Desktop app is lightweight and mirrors everything on the Web app. The software updates itself automatically, so you will always have the latest version.

  • Communications - Acts as central hub for all communication-related features, including calls, messages, and voicemails.

    • Inbox - Serves as a unified place to view and manage all incoming communications.

    • Channels - These are the platforms or mediums through which you send and receive communications.

      • Calls

      • Messages

      • Mentions

      • Voicemails

      • Call Recordings

      • All Communications

      • My Personal Lime

    • Views - Customize views to sort and filter communications based on different criteria.

  • Contacts - Manage all contact information.

    • Pinned

      • All Contacts

      • My Contacts

      • Unassigned Contacts

      • Unanswered Contacts

      • New Leads

    • Public and My Lists - Organized lists of contacts for targeted communication efforts.

  • Power Dialer - Automate and manage calls in sequence to increase efficiency.

    • Queue

    • Power Dialer Lists

  • Wallboard - Visual display providing real-time data and stats on call activities.

    • Monitor

      • Agents

      • Queued Calls

      • Live Calls

      • Parked Calls

  • Calendar - Use this scheduling feature to manage and plan communication events and reminders.

  • Tags - Customize labels for organizing communications and contacts into categories including communication tags and contact tags.

    • Communication Tags

    • Contact Tags

  • Stats - Analyze various communication metrics.

  • Broadcasts - Send mass communications to a broad audience.

  • Settings - Customize the communication system settings according to your preferences.

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