Aloware Support Center

<b>Company inbox filters</b> in Aloware talk help admins manage communication across the organization. With specific filters, admins ensure users can efficiently access and handle communications. These filters bring all channels—calls, messages, voicemails, and more—into one interface, making it easier for agents to manage tasks and prioritize their work. 

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A company inbox filter allows admins to set filters for all users in the company, standardizing how communications are managed and accessed.

For example, if your customer support team needs to prioritize new inquiries, you can create a company inbox filter called "new inquiries." 

Set the filter to show only first-time communications and exclude messages from automated sequences. This helps agents quickly identify and respond to new customers, improving response times and customer satisfaction.

Go to dashboard in your Aloware admin account and set your filters.

Once done, click the save filter button. 

Click save after naming the company filter.

Define the properties in the Inbox filter fields:

1. Filter name - assign a name for your filter
2. Under quick access, assign the following details:
   - Quick access
     1. time
     2. my contacts
     3. lines
     4. handling
     5. direction - inbound or outbound
     6. properties
     7. tags - enabling options to
        - show only first-time communications
        - show only untagged communications
        - exclude communication sent from sequences
        - creator type workflow
     8. attribution
        - line phone numbers
        - sequences
        - contact owners
        - Then, click the save as new button.

Your newly created filter displays in the inbox filter dashboard.

1. Go to dashboard in your Aloware admin account and set your filters.
2. Once done, click the save filter button. 
   
    
3. Click save after naming the company filter.
   
    
4. Define the properties in the Inbox filter fields:
   1. Filter name - assign a name for your filter
   2. Under quick access, assign the following details:
      - Quick access
        1. time
        2. my contacts
        3. lines
        4. handling
        5. direction - inbound or outbound
        6. properties
        7. tags - enabling options to
           - show only first-time communications
           - show only untagged communications
           - exclude communication sent from sequences
           - creator type workflow
        8. attribution
           - line phone numbers
           - sequences
           - contact owners
           - Then, click the save as new button.
5. Your newly created filter displays in the inbox filter dashboard.

What is a company inbox filter?

Customizing company inbox filter