Company Inbox Filters in Aloware Talk help admins manage communication across the organization. With specific filters, admins ensure users can efficiently access and handle communications. These filters bring all channels—calls, messages, voicemails, and more—into one interface, making it easier for agents to manage tasks and prioritize their work.
What is a Company Inbox Filter?
A Company Inbox Filter allows admins to set filters for all users in the company, standardizing how communications are managed and accessed.
For example, if your customer support team needs to prioritize new inquiries, you can create a Company Inbox Filter called "New Inquiries." Set the filter to show only first-time communications and exclude messages from automated sequences. This helps agents quickly identify and respond to new customers, improving response times and customer satisfaction.
Customizing Company Inbox Filter
Go to Dashboard in your Aloware Admin account and set your Filters.
Once done, click the Save Filter button.
Click Save after naming the Company Filter.
Define the properties in the Inbox Filter fields:
Filter name - Assign a name for your filter
Under Quick Access, assign the following details:
Quick Access
Time
My Contacts
Lines
Handling
Direction - Inbound or Outbound
Properties
Tags
Tags - Enabling options to
Show Only First-time Communications
Show Only Untagged Communications
Exclude Communication Sent From Sequences
Creator Type Workflow
Attribution
Line Phone Numbers
Sequences
Contact Owners
Then, click the Save as New button.
Your newly created filter displays in the Inbox Filter dashboard.