Starting in January 2025, UK long codes that do not comply with the Know-Your-Customer (KYC) requirements will be at risk of being blocked.
To prevent service disruptions and ensure compliance with UK regulations, all customers must complete their registration and documentation before the deadline.
Why is KYC compliance important?
KYC, or Know-Your-Customer, is a regulatory requirement in the UK designed to ensure a reliable and secure communication ecosystem. It helps:
Build trust between users and service providers.
Reduce fraudulent activities such as spam or illegal messaging.
Maintain compliance with UK telecommunications laws.
Failure to meet these requirements can result in:
Immediate blocking of your UK long codes.
Disruption of messaging and calling services.
How to request a UK number and submit compliance documents
Request a Number
Log into your Aloware admin account.
Navigate to Phone Number > Rent Number.
Select United Kingdom and click the Request Price button.
A Customer Success Manager (CSM) will contact you shortly after submission to guide you through the next steps.
Provide required documentation
Once the request is submitted, prepare and submit the following documents to meet KYC compliance requirements. The documentation needed depends on whether you’re registering as an individual or business, and on the type of number requested.
Required documents for local and national numbers
Information required | Documentation required | Acceptable documentation (one of the following) |
Business name
This is required for businesses not using a UK Companies House Registration Number. | Proof of identity | Excerpt from the commercial register |
Registration authority
Non-profit organizations (charitable companies) that are not registered with the UK Charity Commission should provide with a registration certificate or tax document. | Proof of identity
Documentation is needed for businesses that do not have a UK Companies House Registration Number. | Excerpt from the commercial register |
Business registration number
Documentation is required for businesses not using a UK Companies House Registration Number. | Proof of Identity | Excerpt from the commercial register |
Website address | No documentation needed |
|
Business address
Must be a valid United Kingdom address. | No documentation needed |
|
Emergency address
If different from Business Address. This must be a valid United Kingdom address if different from business address | No documentation needed |
|
Authorized representative’s name | No documentation needed |
|
Authorized representative’s phone number
This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a CPaaS provider. | No documentation needed |
|
Authorized representative’s work email
Authorized representative should be a senior person in the company who is responsible for phone numbers. | No documentation needed |
|
Business Classification
Specify if your business is a Direct Customer (using Aloware for internal or customer communication) or an Independent Software Vendor (ISV) using Aloware as part of a product you sell. | No documentation needed |
|
Required documents for mobile and toll-free numbers
Information required | Documentation required | Acceptable documentation(one of the following) |
Business NameNeeded if the business does not have a UK Companies House Registration Number. | Proof of identity | Excerpt from the commercial register |
Registration AuthorityRequired for non-profit organization not registered with the UK Charity Commission and businesses that does not have a UK Companies House Registration Number. | Proof of identity | Excerpt from the commercial register |
Business Registration NumberIf a UK Companies House Registration Number is not available. | Proof of identity | Excerpt from the commercial register |
Website address | No documentation needed | |
Business Address | No documentation needed | |
Emergency Address(if different from Business Address)
| No documentation needed | |
Authorized representative’s name | No documentation needed | |
Authorized representative’s phone numberMust be a valid contact number. | No documentation needed | |
Authorized representative’s work emailMust belong to a senior company member responsible for phone numbers | No documentation needed | |
Business classificationSpecify if you are a Direct Customer (using Aloware for business communication) or an Independent Software Vendor (ISV) offering Aloware in a product to your customers | No documentation needed | |
If you are an Independent Software Vendor (ISV), confirm whether Aloware numbers will be assigned to end customers (Yes/No) | No documentation needed | |
Comments (optional) | No documentation needed |
Common mistakes to avoid
Submitting expired documentation (e.g., passports, IDs, or utility bills).
Providing mismatched information, such as documents with a different name or business address than provided in the request.
Failing to include all required documents during the initial submission, which may delay compliance approval.
Important Notes
Accuracy is Critical - Double-check all submitted information for accuracy to avoid delays or issues.
Tracking Progress - Currently, compliance status is updated manually. You will be notified directly by Aloware's Compliance Team or your assigned Customer Success Manager (CSM).
Privacy Assurance - All customer data is handled securely.
Contact Support
If you need assistance or have additional questions:
Reach out to our Customer Support Team through [email protected].
Explore FAQs for further guidance on compliance requirements.
For ISVs, confirm whether your assigned Aloware numbers will be passed directly to end-users (required information for compliance).