Starting in January 2025, UK long codes that do not comply with the Know-Your-Customer (KYC) requirements will be at risk of being blocked. This could disrupt your ability to send messages or make calls, so it's crucial to ensure that all necessary registration steps are completed before this deadline.
Why KYC matters?
In the UK, businesses are required to complete KYC processes before using messaging or calling services. These regulations are designed to build trust and reduce fraudulent activities, ensuring a safer communication ecosystem. KYC data generally includes details such as a business name, physical address, and documents that verify the business' or individual's identity.
Types of UK numbers
Local and national numbers
Mobile and toll-free numbers
Compliance for local and national numbers
Requirements for individuals
Information required | Documentation required | Acceptable documentation |
Name | Proof of identity |
|
Address
| Proof of address | Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed |
Emergency address
(if different from the address provided above) Must be a valid United Kingdom address
| No documentation needed |
|
Date of birth | No documentation needed |
|
Phone number
This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a CPaaS provider such as Twilio.
| No documentation needed |
|
No documentation needed |
| |
Comments (optional) | No documentation needed |
|
Requirements for businesses
Information required | Documentation required | Acceptable documentation (one of the following) |
Business name
This is required for businesses not using a UK Companies House Registration Number. | Proof of identity | Excerpt from the commercial register |
Registration authority
Non-profit organizations (charitable companies) that are not registered with the UK Charity Commission should provide with a registration certificate or tax document. | Proof of identity
Documentation is needed for businesses that do not have a UK Companies House Registration Number. | Excerpt from the commercial register |
Business registration number
Documentation is required for businesses not using a UK Companies House Registration Number. | Proof of Identity | Excerpt from the commercial register |
Website address | No documentation needed |
|
Business address
Must be a valid United Kingdom address. | No documentation needed |
|
Emergency address
If different from Business Address. This must be a valid United Kingdom address if different from business address | No documentation needed |
|
Authorized representative’s name | No documentation needed |
|
Authorized representative’s phone number
This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a CPaaS provider. | No documentation needed |
|
Authorized representative’s work email
Authorized representative should be a senior person in the company who is responsible for phone numbers. | No documentation needed |
|
Business Classification
Specify if your business is a Direct Customer (using Aloware for internal or customer communication) or an Independent Software Vendor (ISV) using Aloware as part of a product you sell. | No documentation needed |
|
Compliance for mobile and toll-free numbers
Requirements for Individuals
Information | Documentation required | Acceptable documentation (one of the following) |
Name | Proof of identity |
|
Address Must be a valid address. May be anywhere in the world. | No documentation needed |
|
Emergency Address (if different from the address provided above) Must be a valid address. May be anywhere in the world. | No documentation needed |
|
Date of Birth | No documentation needed |
|
Phone Number This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a CPaaS provider such as Twilio.
| No documentation needed |
|
No documentation needed |
| |
Comments (Optional) | No documentation needed |
|
Requirements for businesses
Information required | Documentation required | Acceptable documentation (one of the following) |
Business Name
Needed if the business does not have a UK Companies House Registration Number. | Proof of identity | Excerpt from the commercial register |
Registration Authority
Required for non-profit organization not registered with the UK Charity Commission and businesses that does not have a UK Companies House Registration Number. | Proof of identity
| Excerpt from the commercial register |
Business Registration Number
If a UK Companies House Registration Number is not available. | Proof of identity
| Excerpt from the commercial register |
Website address | No documentation needed |
|
Business Address Must be a valid address. May be anywhere in the world. | No documentation needed
|
|
Emergency Address (if different from Business Address)
| No documentation needed |
|
Authorized representative’s name | No documentation needed |
|
Authorized representative’s phone number
Must be a valid contact number. | No documentation needed
|
|
Authorized representative’s work email
Must belong to a senior company member responsible for phone numbers | No documentation needed |
|
Business classification
Specify if you are a Direct Customer (using Aloware for business communication) or an Independent Software Vendor (ISV) offering Aloware in a product to your customers | No documentation needed |
|
If you are an Independent Software Vendor (ISV), confirm whether Aloware numbers will be assigned to end customers (Yes/No) | No documentation needed |
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Comments (optional) | No documentation needed |
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By ensuring all your information is accurate and complete, you help maintain seamless communication through Aloware while adhering to UK regulations.