The Do-Not-Call (DNC) property synchronization between Aloware and HubSpot ensures that changes to DNC preferences in Aloware are automatically reflected in HubSpot. This integration maintains consistency in contact preferences and helps your business stay compliant with communication regulations.
What problem does this solve?
The DNC feature prevents businesses from contacting individuals who have opted out of communication, ensuring compliance with privacy regulations. By synchronizing DNC preferences with HubSpot:
Businesses can avoid contacting restricted individuals through CRM tools.
Contact data remains accurate and consistent across platforms.
Potential legal risks related to unwanted communications are reduced.
How can a business admin use this?
Admins can configure and manage the synchronization by:
Creating a custom property in HubSpot
Navigate to HubSpot: Actions > View All Properties > Manage Properties > Create Property.
Name the property DNC and set the field type as single checkbox with true/false options.
Assign the object type contact and group it under contact information.
Setting up DNC property mapping in Aloware
Enable the HubSpot integration in Aloware admin.
Map the DNC field in Aloware to the corresponding property in HubSpot (contact property mapping > default fields).
By default, the sync direction is one-way, from Aloware to HubSpot, to maintain compliance.
Updating legacy contacts
Use the push contacts option in Aloware’s integration settings.
Disable the don't update contact information filter to update contacts with the new DNC property.
How can an average user use this?
While users don’t directly interact with the integration setup, they benefit from the automation.
Contact preferences are automatically managed, ensuring compliance without manual updates.
Users can focus on their tasks without worrying about potential contact violations.
How does this relate to our other tools?
The DNC synchronization complements Aloware’s contact management tools, including:
Sequence, broadcasts, and power dialer, which automatically exclude DNC contacts.
Features that handle communication preferences and automate data updates, enhancing compliance and efficiency across platforms.
What important configuration does this take?
HubSpot integration setup - ensure the integration is enabled in Aloware.
Custom property mapping - configure the DNC property in both Aloware and HubSpot for accurate synchronization.
One-way sync - maintain a one-way sync from Aloware to HubSpot to prevent unintended changes from HubSpot.