Admin and Agent guide: List management and ownership control in Aloware Talk

User permissions

The List Management Utility in Aloware Talk equips admins and agents with tailored permissions, allowing detailed control over list management.

Below is a summary of the permissions for each role.

Permission	Description	Admin	Agent
View lists	Access and review all lists, both public and private	Yes	Yes
Edit lists	Modify list details such as name, description, tags, and categories	Yes	Yes (assigned lists only)
Create lists	Create new lists and folders to organize contacts	Yes	Yes (personal lists only)
Reassign ownership	Change the assigned owner of a list to a different team member	Yes	No
Delete lists	Remove obsolete or unnecessary lists	Yes	No
Manage folders	Organize lists into folders and manage folder properties	Yes	Yes (assigned lists only)
Integrate with tools	Use lists in conjunction with other tools like power dialer and automated sequences	Yes	Yes
Set permissions	Configure user roles and access permissions to ensure proper list management and security	Yes	No
Monitor and adjust lists	Oversee list usage across teams and campaigns, making necessary adjustments	Yes	Yes (personal lists usage)
Quick search	Find specific lists instantly	Yes	Yes