The set contact as DNC action helps businesses comply with regulatory requirements and respect customer communication preferences. This feature allows users to classify contacts as Do Not Call (DNC) directly within Aloware.
Once a contact is marked as DNC:
Their profile is updated to block all outbound communications, including calls, messages, scheduling, and reminders.
DNC contacts are automatically excluded from Aloware Sequences, Broadcasts, and the Power Dialer, ensuring compliance and operational efficiency.
For more information on compliance and how DNC operates within Aloware, refer to our detailed guide on understanding DNC rules in Aloware.
Prerequisite: Setting up the AloAi Agent
Complete the AloAi Agent setup according to the AloAi Agent setup guide. Ensure the agent is configured with the appropriate actions and prompts to identify and handle DNC requests effectively.
Setting up the set contact as DNC action
Define conditions and prompts
Create triggers or conditions for the AloAi Agent to recognize when a contact should be marked as DNC.
Example: "I don't want to be contacted again" or "Add me to your Do Not Call list."
These tailored prompts ensure that only valid requests trigger the Set Contact as DNC action.
Add the DNC action
Click the +Add action and select set contact as DNC from the available options in the dropdown menu to enable this functionality.
Testing the configuration
Identify contact to test
Select a test contact in Aloware Talk to begin testing. Read this guide to learn more how to enroll contact to AloAi Agents.
Trigger the action - engage in a test conversation with the AloAi Agent using sample phrases that simulate a customer's DNC request. This ensures the agent recognizes the trigger phrases and applies the DNC action.
"Stop contacting me."
"Add me to your Do Not Call list."
"I don’t want to receive any more calls or messages."
Validate the outcome
Review the agent's response to confirm that the DNC action has been successfully applied. Check the test contact’s profile in Aloware Talk to verify that it has been updated to block outbound communications.
Integration with other tools
The set contact as DNC action integrates seamlessly with other features within the Aloware platform, ensuring accurate and consistent operation across your business tools.
Contact management database - when a contact is marked as DNC, the change is instantly reflected in the contact database. This centralizes the update and ensures all users working within Aloware are working with accurate, compliant records. Learn more about HubSpot’s DNC contact property synchronization.
Communication tools - features like the Power Dialer, Broadcasts, and Sequences automatically exclude contacts marked as DNC. This streamlines operations by eliminating the need for manual filtering and reduces the risk of accidental non-compliance.
Analytics and reporting - DNC actions are logged and can be used for compliance reporting, providing an audit trail and insights into communication preferences. This helps businesses demonstrate adherence to regulations if needed.