Aloware Talk 2 contacts menu

The Contacts menu in Aloware Talk 2 helps you organize, track, and manage conversations with leads and customers.

Instead of viewing contacts as a single list, Aloware groups them into categories that help you quickly locate contacts that need attention, belong to you, or are shared with the team.

These categories act as filters, allowing you to focus on specific types of contacts without manually searching the entire database.

Pinned
Pinned contacts appear at the top of your list for quick access. This is useful for keeping important leads, active conversations, or priority accounts within reach.

All Contacts
Displays every contact in the workspace. This view provides a complete overview of your contact database.

My Contacts
Shows contacts that are currently assigned to you. Use this view to focus on the leads or customers you are responsible for managing.

Unassigned Contacts
Lists contacts that do not yet have an assigned owner. Admins or team members can review this list to distribute contacts to the appropriate agents.

Unanswered Contacts
Highlights contacts that have sent a message but have not yet received a response. This helps teams quickly identify conversations that may require follow-up.

New Leads
Displays recently created contacts that may require qualification or outreach.

Public Lists
Public lists are shared across the workspace. Any user can view and join these lists to work with a defined group of contacts.

My Lists
These are custom lists you create to organize contacts based on specific campaigns, segments, or workflows.