Frequently Asked Questions: Caller ID (CNAM)
Laarni D avatar
Written by Laarni D
Updated over a week ago

Welcome to Caller ID (CNAM) FAQs!

In this section, we have compiled a list of commonly asked questions about Caller ID (CNAM) in Aloware. Caller ID plays a crucial role in displaying relevant information to recipients when making calls. Understanding how to manage and optimize Caller ID settings can greatly enhance your communication experience and maintain compliance with regulations.

We provide answers to key inquiries regarding Caller ID submission, format requirements, relevance, display time, carrier compatibility, and more.

Explore the FAQs below to gain insights into effectively utilizing Caller ID features in Aloware.

Submission and Format

  1. What is the acceptable format for a Caller ID (CNAM) in Aloware?

    The Caller ID (CNAM) in Aloware must adhere to an industry-wide standard format. It is limited to a maximum of 15 characters and must begin with a letter. The CNAM can include letters, numbers, periods, commas, and spaces. But, you can't use special symbols or characters.

  2. What is the restriction regarding the relevance of the Caller ID (CNAM)?

    The Caller ID (CNAM) must be relevant to your business and represent your business name. Impersonation or using misleading Caller IDs is strictly prohibited.

  3. How long does it take for the Caller ID (CNAM) to appear?

    The Caller ID (CNAM) may take up to 48 hours to appear on recipients' phones, but the actual display time can vary depending on carriers and network factors.

  4. Will all carriers display the Caller ID (CNAM)?

    While efforts are made to display the Caller ID (CNAM) across carriers, there may be cases where some carriers do not show the Caller ID information.

  5. Is it possible to modify or remove a Caller ID (CNAM) for a line in Aloware?

    Yes, you have the option to delete an existing, approved Caller ID (CNAM) for a line in Aloware. Once the current CNAM is deleted, you can then submit a new one for approval.

Mobile Numbers and International Use

  1. What should I do if I cannot see the Caller ID (CNAM) for mobile numbers?

    Some mobile numbers may require recipients to enable specific settings or subscribe to a service to view Caller IDs. Ensure that recipients have the necessary settings in place.

  2. Can I use the Caller ID (CNAM) feature for Canada or Puerto Rico numbers?

    Aloware does not guarantee consistent functionality for Caller ID (CNAM) in Canada or Puerto Rico. Availability and functionality may vary for these regions.

Spam Calls and Compliance

  1. Why are some calls flagged as Spam despite meeting compliance requirements?
    Third-party companies use their algorithms for spam filtering, and Aloware cannot modify results. Users may use third-party apps, and carriers have varying criteria, affecting spam call determinations.

  2. Why do I still see calls reported as 'Spam' or 'Spam Likely' after registering for CNAM?

    The appearance of CNAM may vary due to recipient settings, carrier synchronization intervals, and regional variations. Ensure recipients have enabled Caller ID settings and allow time for propagation.

Caller ID Display Issues

  1. Why is my caller ID only displaying a phone number and not my company's name?

    The display may depend on recipient settings, carrier synchronization intervals, and regional variations. Ensure recipients have enabled CNAM settings and allow time for propagation.

  2. Will all carriers display the Caller ID?

    Not all carriers may display the Caller ID; display capabilities depend on carrier policies and technologies.

  3. Do mobile users need to adjust settings to see Caller IDs?

    Yes, some mobile users may need to adjust settings or subscribe to a service to see Caller IDs.

  4. How long does CNAM propagation usually take?

    CNAM propagation to mainstream carriers can take 30-45 days or more, depending on carrier update frequencies.

  5. Is CNAM always enabled for landlines?

    Yes, CNAM is always enabled by default for landlines.

  6. Do mobile users in the US need to subscribe for CNAM display?

    Yes, some mobile users in the US may need to subscribe with their carriers for CNAM to be displayed on their phones.

  7. How can recipients enable the CNAM feature?

    Recipients can enable the CNAM feature by subscribing or opting in with their receiving carriers, possibly incurring a fee.

  8. What could cause an issue with the display name?

    The display name might not appear if the recipient has not enabled the CNAM feature or if carriers have outdated CNAM information.

  9. How can the accuracy of the CNAM display be ensured?

    For accurate CNAM display, recipients' carriers must query CNAM databases regularly. If a carrier hasn't recently queried, it may cause outdated CNAM information.

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