Frequently Asked Questions: Broadcast
Laarni D avatar
Written by Laarni D
Updated over a week ago

Welcome to the Aloware Broadcast FAQs!

Prepare to revolutionize your outreach strategies with Aloware's powerful Broadcast feature. This FAQ page is your resource for all things related to Aloware's Broadcast functionality.

Discover how to engage with a large audience effortlessly and efficiently, while sending personalized messages that make a lasting impact.

General Questions

  1. What is Aloware Broadcast?

    Aloware Broadcast is a tool that allows users to send bulk messages to contacts for promotional and marketing purposes. It helps businesses reach out to multiple contacts at once and manage their messaging campaigns effectively.

  2. How do I enable the Broadcast feature?

    To use the Broadcast feature, you need prior approval from the Aloware support team. Additionally, you must accept Broadcast's User Policy to enable the feature.

Setting Up Broadcast

  1. How do I schedule a broadcast in Aloware?

    To schedule a broadcast, follow these steps:

    • Access the Broadcast Menu.

    • Fill in necessary information such as the broadcast name, and sender line, select recipients, set the sending time, apply throttling, check your credits, compose your message, and finally, send the bulk message.

    • For more detailed information on how to schedule a broadcast in Aloware, please refer to our guide.

  2. What are the options for selecting recipients in a broadcast?

    You can select recipients by tags, apply filters, or choose contacts from integrated CRMs if you have them connected to your Aloware account.

  3. How can I schedule a broadcast for a future date and time?

    When scheduling a broadcast, you can select "Pick a Time" to choose the exact date and time when you want the message to be sent in the future.

  4. What is throttling in the context of Aloware Broadcast?

    Throttling allows you to control the rate at which messages are sent. You can set an hourly throttle limit to avoid overwhelming the system or recipients, depending on your needs.

  5. How can I check my credit balance before sending a broadcast?

    It's essential to check your available credits in your Aloware account before sending a broadcast, as sending messages consumes credits.

  6. Can I include multimedia content in my broadcast message?

    Yes, you can include GIFs/MMS if you want to add multimedia content to your broadcast message.

  7. What happens after I send my bulk message?

    After filling in all necessary information, reviewing your message, and ensuring you have enough credits, click the "Send Bulk Message" button. Aloware will take care of sending your broadcast to the selected contacts at the scheduled time or immediately, depending on your preferences.

  8. What are the file size limits and supported data types in Aloware?

    Aloware supports various data types, with a file size limit of 5MB for images and 600KB for other file types to ensure compatibility with carriers.

    • Images - jpeg, jpg, png, gif

    • Audio - basic, L24, mp4, mpeg, ogg, vnd.rn-realaudio, vnd.wave, 3gpp, 3gpp2, ac3,webm, amr-nb, amr

    • Video - MPEG, mp4, QuickTime, WebM, 3gpp, 3gpp2, 3gpp-tt, H261, H263, H263-1998, H263-2000, H264

    • Image - BMP, tiff

    • Text - vcard, x-vcard, csv, rtf, richtext, calendar, directory

    • Application - pdf, vcard

Viewing and Managing Broadcasts

  1. How can I view bulk messages sent to a specific contact?

    You can review bulk messages sent to a particular contact by navigating to the Broadcast menu in Aloware Talk, selecting the specific broadcast, and clicking on "Activity" in the three-dot menu.

  2. How do I filter contacts who have received a broadcast?

    To filter contacts who have received a broadcast, go to the Contacts menu, click the Filters button, select "Broadcasts" under Attribution, and apply the filter. This will display all the contacts who have received the broadcast.

  3. What is the Broadcast Engagement Rate?

    The Broadcast Engagement Rate is calculated by dividing the number of responses received from a broadcast campaign by the total number of contacts on the campaign, then multiplying it by 100. It represents the success rate of the broadcast campaign, regardless of when the responses were received.

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