When you use Aloware as our client, you are using our Twilio account, which means we are paying for the voice minutes and text messages you consume as part of your subscription and/or usage fees. In certain cases, we can connect Aloware to your Twilio account.
Twilio Marketplace
We are proudly listed as an integration partner on Twilio. If you have a special pricing deal with Twilio, and want to use your Twilio account without porting your numbers over to Aloware, we can connect to your Twilio account (or subaccount) using your master API token and key. This is a manual process and takes about 2 business days to compete.
Pros & Cons of using connecting Aloware to your Twilio account
As we said before, when using Aloware you are using our Twilio infrastructure. Using our application, you are configuring your A2P 10DLC campaigns, buying phone numbers, making calls and sending/receiving text messages.
When you use your own Twilio account, you have to manage:
Business profile, A2P 10DLC brand and campaign registration directly with Twilio
Manage number compliance (for foreign numbers and US toll-free numbers directly with Twilio
Pay Twilio’s per-item fees such as per-minute for calls, per-segment for text messages and the like.
While this is not the recommended path for 99% of our customer (it results in double billing: you’re paying Aloware subscription that comes with unlimited agent-based calls & texts vs Twilio that is per-piece pricing on everything), there might be limited cases where you might want to use your own Twilio account:
You have high volume pricing with Twilio and only looking for an application to make calls and send texts,
You have other SIP infrastructure with Twilio (such as cloud connected business phones, speciality IVRs, complex Twilio Studio flows) that you cannot replicate with Aloware,
You have vanity phone numbers (branded local phone numbers, branded toll-free or vanity shortcodes) in your Twilio account that you do not with to transfer ownership of to Aloware.
I have a Twilio account coming off of another platform, what should I do?
In most cases, you can just transfer your phone numbers to Aloware with SnapPort, which is a twilio-to-twilio transfer process that takes 1 business day. This way you can terminate your Twilio account, and your Aloware subscription will cover your minutes and texts.