Aloware's line settings audit trail is a new feature designed to give you clear visibility into any changes made to your phone line settings. This feature is especially important for ensuring that your call routing strategies are transparent and well-managed.
Why does it matter?
Imagine a supervisor rerouting all incoming sales calls directly to her extension, bypassing the usual ring group to personally capture leads.
Without a way to track who made this change, when it happened, or what settings were adjusted, the situation lacks transparency. This absence of clear information could lead to confusion and disrupt workflows. Additionally, it may compromise the consistency of communication strategies.
What is the line settings audit trail?
The line settings audit trail adds an "Audit Log" tab to your Line Settings in Aloware. This log automatically records every change made to your line settings, ensuring you have a detailed history of modifications.
Here’s what the audit trail tracks:
Who made the change (User) - know exactly which team member adjusted the settings.
What specific changes were made (Action) - view detailed information on the settings that were changed, including both the previous and new values.
When the change was made (Time) - see the precise time and date of the modification.
Benefits of the line settings audit trail
The line settings audit trail provides a clear record of all modifications, which helps in several ways:
Improved oversight - supervisors and managers can easily monitor changes to ensure they align with business strategies.
Increased accountability - team members are more likely to make informed and deliberate changes, knowing that their actions are logged.
Better decision-making - with access to a detailed history of changes, you can make more informed decisions about adjusting your communication strategies.
How to use the line settings audit trail
Start by navigating to the Line Settings in your Aloware account. Once there, click on the "Audit Log" tab.
In this section, you’ll see a chronological list of all changes made to your line settings. The log provides details about who made each change and when it occurred.
This feature is always active, ensuring continuous tracking without the need for any additional setup.
You can easily find specific changes using the search functionality. Filter the audit log by agent, event type, or time period to quickly locate the information you need.
This search feature allows you to pinpoint exact changes and track specific activities efficiently.
The line settings audit trail is essential for managing phone line settings in Aloware. It offers visibility into changes, which helps maintain transparency and provides better control over communication processes. This feature supports effective management of call routing strategies.