Broadcast filters in Aloware Talk make it simple to refine your contact lists and reach the right audience. These filters help you easily target specific groups, ensuring your broadcasts connect with the most relevant contacts.
This guide will walk you through the different filter options and how to use them effectively.
What are broadcast filters?
Broadcast filters allow you to select and narrow down your contact lists based on specific criteria. Whether you’re looking to contact people based on their location, communication history, or other custom fields, these filters ensure you can create focused lists that drive better engagement.
Why use broadcast filters?
Broadcast filters make it easy to manage your contact lists and improve your outreach. Here’s how they benefit you:
Reach the right people - focus your calls or messages on specific groups of contacts, increasing the chances of meaningful interactions.
Save time - quickly narrow down your contact list to only those who meet your criteria, avoiding the need to manually review long lists.
Improve efficiency - organize your contacts by important details (like location or engagement history) to streamline your communication process.
Stay compliant - use filters to ensure you’re adhering to regulations like TCPA and avoiding contacts who have opted out.
By using broadcast filters, you make your communication more targeted, efficient, and compliant, helping you get better results from your outreach efforts.
How to apply broadcast filters
Navigate to the broadcast menu in Aloware Talk.
On the broadcast page, click the "filters" button to open filter options.
Choose from various filter categories (e.g., contact location, last engagement date) to refine your list.
Once you’ve selected your criteria, apply the filters to narrow down your list and start your broadcast.
Types of broadcast filters
Date and appointment Filters - you can filter contacts based on specific dates, such as when they were added or their last engagement.
Is - filter contacts based on an exact date or date-related event.
Is equal to - find contacts that match a specific date exactly, such as the date they were added or last engaged.
Is before - find contacts added or engaged before a specific date.
Is after - filter contacts added or engaged after a specific date.
Text-based filters - these filters help you search for contacts based on their name, email, address, or other text fields.
Contains/does not contains exactly – select contacts where the field contains specific text (e.g., “city = New York”).
Is known/unknown – filter contacts with or without a specific field filled out.
List and ownership filters - manage your contacts by filtering them based on ownership, contact lists, or disposition status.
Is any of – show contacts that belong to any selected groups or lists.
Is none of – exclude contacts from certain groups or lists.
Is known/is unknown -
TCPA approval - easily filter contacts who have given or withheld TCPA consent.
Is equal to - find contacts based on their TCPA consent (Yes or No).
Sequence enrollment - identify contacts based on whether they are currently enrolled in a sequence.
Contact is enrolled – filter contacts currently in a sequence.
Contact is not enrolled – find contacts not in any sequence.
Communication counts - track your contact’s communication history, like the number of calls or SMS sent.
Is equal to - filter contacts whose communication count matches a specific number exactly.
Is not equal to - exclude contacts whose communication count matches a specific number.
Is greater than - find contacts with a communication count above a specified number.
Is greater than or equal to - find contacts with a communication count at or above a specified number.
Is less than - find contacts with a communication count below a specified number.
Is less than or equal to - find contacts with a communication count at or below a specified number.
Is between - filter contacts with a communication count within a specified range.
Is known - select contacts with a recorded communication count.
Is unknown - find contacts without a recorded communication count.
Custom fields - filter based on any custom fields you’ve added to contacts, allowing for tailored and specific searches.
DNC and opt-out - ensure compliance by filtering contacts based on Do Not Call (DNC) status or opt-out preferences.
Only contacts without DNC – contact people who have not opted out of communications.
Contact properties
Primary information
Date added
Date of birth
Email
First name
Full name
Last name
Phone number
TCPA approved
Contact location
Address
City
Country
State
Timezone
Zipcode
Contact Relevance
Appointment
Broadcast
Company name
Contact list
Contact owner
Disposition status
Initial line
Intake source
Lead source
Line
Line type
Reminder
Ring group
Sequences
Tags
Task status
Website
Contact communications
Count of communication
Inbound calls
Inbound SMS
Last engagement
Last inbound engagement
Last outbound engagement
Outbound calls
Outbound SMS
Relative last engagement
Custom
Contact communications owned by users
Custom fields
DNC and opt-out options
Unanswered
Unassigned
With active integrations
Combining multiple filters
You can combine multiple filters to create even more specific contact lists. Use “And” or “Or” conditions to refine your list:
And condition - contacts must meet all selected criteria (e.g., contacts with a recent engagement and specific tags).
Or condition - contacts must meet at least one of the criteria (e.g., contacts with a recent engagement or specific tags).
Broadcast filters in Aloware Talk help you manage your contact lists more effectively. By applying these filters, you can ensure your broadcasts reach the right people, making your communication process more efficient. Using filters simplifies your workflow and improves how you connect with your contacts.