Aloware Support Center

Managing inbound calls and texts with Aloware ring groups

Admins can enhance customer service by adding extensions, assigning them to users for easy access, and including extensions in ring groups.

Adding Extension Numbers in Aloware

Aloware doesn't support emergency lines due to limitations. Use dedicated emergency services for immediate assistance in emergencies.

Emergency Numbers in Aloware Not Supported

Aloware App: Manage calls with Call Parking, Switching & efficient notifications.

Managing Multiple Call Parks and Call Switching in Desktop App for Inbound Calls in Aloware

Aloware: Choose Round Robin for fair call distribution or Longest Available to prioritize agents, optimizing call routing & service.

Round Robin vs Longest Available Settings

Ring groups: Smart Queue

Laarni D

Managing Inbound Calls and Settings in Aloware Admin

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