Aloware Support Center

Set up and manage Aloware Ring Groups with this guide, covering call routing, agent layers, SMS handling, and voicemail settings.

Managing inbound calls and texts with Aloware ring groups

Admins can enhance customer service by adding extensions, assigning them to users for easy access, and including extensions in ring groups.

Adding Extension Numbers in Aloware

Aloware doesn't support emergency lines due to limitations. Use dedicated emergency services for immediate assistance in emergencies.

Emergency Numbers in Aloware Not Supported

Aloware App: Manage calls with Call Parking, Switching & efficient notifications.

Managing Multiple Call Parks and Call Switching in Desktop App for Inbound Calls in Aloware

Aloware: Choose Round Robin for fair call distribution or Longest Available to prioritize agents, optimizing call routing & service.

Round Robin vs Longest Available Settings

Ring groups: Smart Queue

Team Inbox now shows only inbox-specific communication history. Full history is visible only through the contacts page.

Understanding Team Inbox visibility scope

Manage user access to contacts in Aloware using visibility settings based on ownership or Team membership—no Ring Groups needed.

How to manage contact visibility settings in Aloware

How to configure and use fallback inboxes for IVRs and dead-end lines in Aloware

Laarni D

Managing Inbound Calls and Settings in Aloware Admin

Login to Aloware

Find answers and get help from Intercom Support and Community Experts

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