Skip to main content

Managing Multiple Call Parks and Call Switching in Desktop App for Inbound Calls in Aloware

Aloware App: Manage calls with Call Parking, Switching & efficient notifications.

Laarni D avatar
Written by Laarni D
Updated over a year ago

Aloware Desktop App allows users to Multiple Call Parking and Switching Calls to let agents manage incoming calls.

All incoming calls will display a notification on the user's desktop app screen.

  • When a user is attending to a call and receives another incoming call - another notification will display on the screen. Users can receive an incoming call notification even in Fishing Mode.

  • Users can choose what to do on the first received call.

    1. Park and Answer - To park the first call and answer the incoming call. Users can do multiple-call parking.

    2. Hang-up and Answer - To hang up the first call and answer the incoming call.

    3. Ignore - To ignore the incoming call.

A purple bar at the top of the Desktop app will show the most recent Parked call; a blue bar indicates an Active call.

  • Users can switch from the first call to another call

    1. Park Active Call and Unpark - Park the active call and Unpark the first call.

    2. Hangup Active Call and Unpark - Hangup the second call and Unpark the first call.

    3. Close

Did this answer your question?