Aloware Messenger helps users access support, find resources, and communicate with the Aloware team directly from the app or mobile platform. This guide walks you through each section of Messenger so you can quickly find answers, check system updates, and manage tickets.
Home space
The Home Space is your starting point in Aloware Messenger, providing quick access to system updates, status checks, and helpful links.
Verify system status - click on Current Status Check to see if there are any ongoing operational issues.
Stay informed - access the changelog under Recent Updates to stay updated with the latest information. Subscribe to email notifications for real-time updates.
Find solutions quickly - use Quick Links to reach solutions or popular articles addressing common inquiries.
Search for answers - enter your query in the Quick Search bar to locate answers promptly.
Get assistance - click on Ask a Question to connect with AloAi for assistance or escalate to a live agent if needed.
Help space
In the Help Space, you can find extensive resources designed to aid your support needs.
Search knowledge base - use the search function to find articles, FAQs, and guides that address various issues and inquiries.
Follow step-by-step guides - access detailed instructions through comprehensive guides to help you through different processes.
Messages space
For personalized support, navigate to the Messages Space.
Start a new conversation - type your query and our team will respond promptly to assist you.
Review past conversations - revisit previous interactions and solutions to recall helpful information.
Tickets space
Handle issues requiring thorough investigation or follow-up in the Tickets Space.
Check ticket status - monitor the progress and communicate with our team regarding ongoing tickets.
Review company tickets - access all tickets filed by your organization and check their statuses.
Note - This icon will only appear if support has opened a ticket for you.
Need more help?
Our Aloware messenger is just the beginning. If you’re looking for more detailed information or have specific questions, don’t hesitate to initiate a conversation in our message space or search for more comprehensive articles in our help space.
We are excited to offer this support tool and are eager to hear your feedback. Aloware is committed to providing you with solutions that not only meet but exceed your expectations.
Start exploring the Aloware messenger today and experience premium support like never before!
Stay connected, stay supported. Welcome to the future of customer assistance at Aloware.