Aloware Support Center

Aloware and HubSpot integration features

The integration between Aloware and HubSpot allows businesses to streamline workflows, improve communication, and manage customer interactions more efficiently. This guide provides an overview of the key features and functionalities of the integration to help you understand how it works and what benefits it offers.

Here are some of the key features of the Aloware-HubSpot integration:

<a href="https://support.aloware.com/en/articles/9019908-how-hubspot-and-aloware-integration-works-syncing-and-updating-contacts">Two-way data synchronization</a>

Aloware and HubSpot automatically sync contact information between both platforms. When a contact is added or updated in one system, the changes are reflected in the other. This ensures that your teams have access to accurate and up-to-date data without manual updates.

<a href="https://support.aloware.com/en/articles/9019866-aloware-in-app-dialer-and-hubspot-integration-what-you-need-to-know">In-app dialer</a>

Aloware’s in-app dialer allows users to make calls directly from the HubSpot interface. Caller information is displayed, and call activities are automatically logged in HubSpot. This feature eliminates the need to switch between apps, making it easier for sales and support teams to manage calls.

<a href="https://support.aloware.com/en/articles/9019899-aloware-sms-messenger-integration-with-hubspot-what-you-need-to-know">Text your customers</a>

The integration enables you to send SMS messages from within HubSpot. You can use this feature for reminders, follow-ups, or other customer communications. All SMS conversations are logged in HubSpot, providing a centralized record of interactions.

<a href="https://support.aloware.com/en/articles/9019900-mapping-hubspot-custom-fields-with-aloware-a-step-by-step-guide">Customize and organize fields</a>

You can customize fields and call types to meet your business needs. This allows you to capture additional information about contacts and categorize calls based on their purpose. Customization helps you organize data and tailor your communications.

<a href="https://support.aloware.com/en/articles/9019878-aloware-triggers-and-actions-for-hubspot-workflows">Custom Aloware workflow actions</a>

With custom Aloware workflow actions, you can automate tasks in HubSpot based on specific triggers. For example, you can set up workflows to assign tasks or send follow-up emails automatically. This reduces manual effort and ensures consistent processes.

<a href="https://support.aloware.com/en/articles/9019886-aloware-actions-for-ticket-based-and-deal-based-workflows-in-hubspot">HubSpot ticketing</a>

Aloware enhances HubSpot’s ticketing system by helping to prioritize incoming requests and streamline customer support. This feature is useful for managing and resolving customer issues efficiently.

<a href="https://support.aloware.com/en/articles/9019866-aloware-in-app-dialer-and-hubspot-integration-what-you-need-to-know">Inbound and outbound call tracking</a>

Aloware automatically logs all inbound and outbound calls in HubSpot, allowing you to track call activities and analyze metrics. Calls are also recorded and transcribed, making it easier to review and analyze customer conversations.

1. <a href="https://support.aloware.com/en/articles/9019908-how-hubspot-and-aloware-integration-works-syncing-and-updating-contacts">Two-way data synchronization</a>
 Aloware and HubSpot automatically sync contact information between both platforms. When a contact is added or updated in one system, the changes are reflected in the other. This ensures that your teams have access to accurate and up-to-date data without manual updates. 
 

2. <a href="https://support.aloware.com/en/articles/9019866-aloware-in-app-dialer-and-hubspot-integration-what-you-need-to-know">In-app dialer</a>
 Aloware’s in-app dialer allows users to make calls directly from the HubSpot interface. Caller information is displayed, and call activities are automatically logged in HubSpot. This feature eliminates the need to switch between apps, making it easier for sales and support teams to manage calls.
3. <a href="https://support.aloware.com/en/articles/9019899-aloware-sms-messenger-integration-with-hubspot-what-you-need-to-know">Text your customers</a>
 The integration enables you to send SMS messages from within HubSpot. You can use this feature for reminders, follow-ups, or other customer communications. All SMS conversations are logged in HubSpot, providing a centralized record of interactions. 
4. <a href="https://support.aloware.com/en/articles/9019900-mapping-hubspot-custom-fields-with-aloware-a-step-by-step-guide">Customize and organize fields</a>
 You can customize fields and call types to meet your business needs. This allows you to capture additional information about contacts and categorize calls based on their purpose. Customization helps you organize data and tailor your communications. 
 

5. <a href="https://support.aloware.com/en/articles/9019878-aloware-triggers-and-actions-for-hubspot-workflows">Custom Aloware workflow actions</a>
 With custom Aloware workflow actions, you can automate tasks in HubSpot based on specific triggers. For example, you can set up workflows to assign tasks or send follow-up emails automatically. This reduces manual effort and ensures consistent processes. 
 

6. <a href="https://support.aloware.com/en/articles/9019886-aloware-actions-for-ticket-based-and-deal-based-workflows-in-hubspot">HubSpot ticketing</a>
 Aloware enhances HubSpot’s ticketing system by helping to prioritize incoming requests and streamline customer support. This feature is useful for managing and resolving customer issues efficiently.
7. <a href="https://support.aloware.com/en/articles/9019866-aloware-in-app-dialer-and-hubspot-integration-what-you-need-to-know">Inbound and outbound call tracking</a>
 Aloware automatically logs all inbound and outbound calls in HubSpot, allowing you to track call activities and analyze metrics. Calls are also recorded and transcribed, making it easier to review and analyze customer conversations.