In Aloware-HubSpot Integration Settings, HubSpot Custom Fields are referred to as Contact Property Mapping. This feature connects HubSpot and Aloware, ensuring that contact information stays in sync across both platforms. You can create new fields in Aloware, define their data types, and easily sync them with HubSpot.
This integration keeps your contact data accurate and up-to-date, whether it’s flowing from HubSpot to Aloware, Aloware to HubSpot, or both ways. It reduces manual data entry and eliminates discrepancies.
Prerequisites
Before you get started, make sure your Aloware account is connected to your HubSpot account.
Only Admins can set up HubSpot mapping fields.
Ensure you have created your custom contact fields in Aloware from the Account's menu.
Setting up HubSpot mapping fields in Aloware
Step 1: Adding custom contact fields in HubSpot
To match HubSpot records with Aloware, you need to create custom contact fields in HubSpot first:
Log in to your HubSpot account, click the Settings icon, then go to Properties in the Data Management section.
Click the "Create Property" button to add a new property.
Fill in the required details for the new property.
Types of fields
Default locked fields - These fields cannot be changed or removed. Examples include Email, Phone Number, and Lead Status.
Default open fields - These fields are flexible; you can modify or remove them as needed. For example, "Last Call Dispositions."
Custom fields - These fields are additional and based on your specific needs in HubSpot.
Once created, these fields will appear in HubSpot:
HubSpot Group > Contact Information
Field Name in Aloware | Field Type | HubSpot Description |
First Name | Single-line text | The contact's first name. |
Last Name | Single-line text | The contact's last name. |
Phone Number | Phone number | The contact's primary phone number. |
Single-line text | The contact's email address. | |
Date of Birth | Single-line text | The contact's date of birth. This is required for Facebook Ads integration in HubSpot and automatically syncs from the Lead Ads tool. |
City
| Single-line text | The contact's city of residence. |
State | Single-line text | The contact's state of residence. This may be set through import, form, or integration. |
Zipcode | Single-line text | The contact's zip code. This may be set through import, form, or integration. |
Country | Single-line text | The contact's country of residence. This may be set via import, form, or integration. |
Address | Single-line text | The contact's street address, including apartment or unit number. |
Website | Single-line text | The contact's company website. |
Company Name | Single-line text | The name of the contact's company. This is separate from the company's name property and can be set independently. |
Contact Disposition Status | Radio | The contact's sales, prospecting or outreach status. |
Contact Owner | Select | The contact's owner. This can be any HubSpot user or Salesforce integration user and can be set manually or via workflows. |
Aloware Contact ID | Single-line text | The link to the Aloware contact. |
Time Zone | Dropdown select Example: UTC -07:00 America Los Angeles | The contact’s time zone. HubSpot can set this automatically based on other contact properties, or you can set it manually gfor each contact. |
Last inbound text message date | Date picker |
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Last outbound text message date | Date picker |
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Last inbound text message | Multi-line text |
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Last outbound text message | Text area |
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Total inbound text messages | Number |
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Total outbound text messages | Number |
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Last inbound call date | Date picker |
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Last outbound call date | Date picker |
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Total inbound calls | Number |
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Total outbound calls | Number |
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Last inbound call time | Single-line text |
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Last outbound call time | Single-line text |
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Last inbound message time | Single-line text |
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Last outbound message time | Single-line text |
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Last call disposition | Single-line text | The outcome or status of the most recent call with the contact. |
Line Type | Multiple checkboxes | The contact's phone line type (Unknown, Landline, Foreign (International), Wireless, VoIP) |
HubSpot Group > Aloware Properties
Field Name in Aloware | Field Type | HubSpot Description |
Last inbound text message date | Date picker |
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Last outbound text message date | Date picker |
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Last inbound text message | Multi-line text | Shows the content of the most recent SMS message you received. |
Last outbound text message | Text area | Displays the content of the latest SMS message you sent. |
Total inbound text messages | Number |
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Total outbound text messages | Number |
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Last inbound call date | Date picker |
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Last outbound call date | Date picker |
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Total inbound calls | Number |
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Total outbound calls | Number |
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Last inbound call time | Single-line text |
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Last outbound call time | Single-line text |
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Last inbound message time | Single-line text |
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Last outbound message time | Single-line text |
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Last call disposition | Single-line text | Indicates the outcome or status of the most recent to call with a contact. |
Line Type | Multiple checkboxes | Identifies the contact's phone line type (Unknown, Landline, Foreign, Wireless, VoIP)
|
Step 2: Adding custom contact fields in HubSpot and Aloware
After creating custom fields in HubSpot, follow these steps to add them in Aloware:
Access the HubSpot settings from the Integration menu, then make sure to turn on "Enable Editing" in the contact property mapping section.
Under "Custom Fields," click the "+Add Mapping" button.
Select the Aloware field and its corresponding HubSpot contact property, then click "Save".
Remember, admins cannot map the same field multiple times.
Step 3: Map custom contact fields in Aloware
In Aloware Admin, go to Integrations > HubSpot > Settings.
In the Contact Property Mapping section, switch on "Enable Editing" under Default Fields. Turn it off after making changes.
You'll see different mapping legends:
 | Locked Field indicates a field that cannot be modified. |
 | Already mapped shows that a field is already mapped and cannot be mapped again. |
 | Delete mapping allows you to delete an existing mapping. |
Controlling synchronization
You can decide which fields to sync and the direction of synchronization—either:
Aloware | HubSpot | |
Aloware | HubSpot | |
Aloware | HubSpot |
For example:
Aloware Phone Number maps to HubSpot Phone Number.
Aloware Contact Disposition Status maps to HubSpot Lead Status.
Aloware Email maps to HubSpot Email.
Mapping custom fields:
Aloware State maps to HubSpot State/Region. (HubSpot State/Field does not sync back to Aloware).
HubSpot Postal Code syncs as Zipcode to Aloware. (Aloware Zipcode does not sync back to HubSpot).
Contact Owner syncs on both platforms.
Make sure the data types match to ensure compatibility. For instance, avoid mapping a text field to a number field.
To add more mappings, click the "Add Mapping" button. Fields cannot be mapped multiple times.
Verifying the mapped fields
After mapping, click the "Pull Contacts" button in your Aloware account to sync contact information from HubSpot.
How to delete HubSpot mapping fields
To delete HubSpot mapping fields, follow these steps:
Click the trash icon next to the field you want to delete.
Click "Save" to confirm the deletion.
