HubSpot Custom Field Mapping is a feature that lets you personalize HubSpot fields and link them to Aloware. You can easily create new fields in Aloware, specify the data type, and sync them.
Prerequisites
Before you get started, make sure your Aloware account is connected to your HubSpot account.
Only Admins can set up HubSpot mapping fields.
Ensure you have created your custom contact fields in Aloware from the Account's menu.
Setting up HubSpot Mapping Fields in Aloware
Step 1: Adding Custom Contact Fields in HubSpot
Aloware supports custom field mapping for each HubSpot account integration. This allows you to tailor HubSpot records to match your Aloware fields.
First, you need to create custom contact fields in HubSpot and map them to Aloware:
Log in to your HubSpot account, click the Settings icon, then go to Properties in the Data Management section.
Click the "Create Property" button to add a new property.
Fill in the required details for the new property.
You can add various properties in HubSpot, once created, you'll see these fields in HubSpot:
Preview of Messages
Last incoming SMS | message body | Displays the content of the most recent SMS message you received. |
Last outgoing SMS | message body | Displays the content of the latest SMS message you sent. |
Last Communication Dates
Last incoming messages | date/ time | Shows the date and time when you last received a message. |
Last outgoing messages | date/ time | Indicates the date and time when you last sent a message. |
Last incoming call | date/ time | Displays the date and time of your most recent incoming call. |
Last outgoing call | date/ time | Shows the date and time of your latest outgoing call. |
Stats
Total text incoming message | total count | Counts all the text messages you have received. |
Total outgoing text messages | total count | Counts all the text messages you have sent. |
Total incoming calls | total count | Totals the number of calls you have received. |
Total outgoing calls | total count | Total the number of calls you have made. |
Timed Events
Last Inbound call time* | time | Shows the time of your last received call. |
Last outbound call time* | time | Displays the time of your last made call. |
Last inbound message time* | time | Indicates the time when you last received a text message. |
Last outbound message time* | time | Shows the time when you last sent a text message. |
Lead and Contact Management
Aloware Contact Link | 
| Provides a direct link to a contact's profile in Aloware. |
Aloware Contact ID |
| Displays the unique identifier for a contact within Aloware. |
Last Call Disposition |
| Indicates the outcome or status of the most recent to call with a contact. |
Data Picker |
| Syncs calendars between Aloware and HubSpot, allowing you manage dates and events across both platforms. |
* The time is in HH:MM format and follows your Aloware account's timezone.
Step 2: Adding Custom Contact Fields in HubSpot and Aloware
After creating custom contact fields in HubSpot, follow these steps:
Access the HubSpot settings from the Integration menu, then make sure to turn on "Enable Editing" in the Contact Property mapping section.
Under "Custom Fields," click the "+Add Mapping" button.
Select the Aloware field and corresponding HubSpot contact property, then click "Save" to add your new custom contact fields.
Remember, Admins cannot map the same field multiple times.
Step 3: Mapping Custom Contact Fields in Aloware
In Aloware Admin, go to Integrations > HubSpot > Settings.
Go to the "Contact Property Mapping" section on the HubSpot Integration Settings page and switch on "Enable Editing" under the Default Fields section, remembering to turn it off after making your changes.
In the Default Fields section, you will notice default contact properties that have lock icons, indicating that they cannot be edited.
The "Direction" column shows if data syncs both ways (two-way synced) or just one way (one-way synced) between Aloware and HubSpot.
Now, let's map Aloware fields to HubSpot fields:
Aloware Phone Number maps to HubSpot Phone Number.
Aloware Contact Disposition Status maps to HubSpot Lead Status.
Aloware Email maps to HubSpot Email.
Mapping the customized contact fields:
Aloware State maps to HubSpot State/Region. But HubSpot State/Field does not sync back to Aloware.
HubSpot Postal Code syncs as Zipcode to Aloware. But Aloware Zipcode does not sync back to HubSpot.
Contact Owner syncs on both platforms.
When you create a field in HubSpot, it comes with a specific data type. Make sure to match the data types for compatibility. For instance, don't map a text field to a number field.
To add more mappings, click the "Add Mapping" button. Admins cannot map the same Aloware or HubSpot contact field multiple times.
Here's a list of Aloware and HubSpot contact fields you can map:
Aloware:
Personal Information:
First Name
Last Name
Date of Birth
Contact Information:
Phone Number
Email
Address
City
State
Zip Code
Country
Website
Business Information:
Company Name
Communication Channels:
Incoming Number
Last Incoming SMS
Last Outgoing SMS
Last Incoming Messages
Last Outgoing Messages
Last Incoming Call
Last Outgoing Call
Total text incoming messages
Total outgoing text messages
Total incoming calls
Total outgoing calls
Lead and Contact Management:
Lead Source
Contact Disposition Status
Contact Owner
Custom Field 1
Custom Field 2
TCPA Approved
Aloware Contact Link
Aloware Contact ID
Date Picker
HubSpot:
Contact Information:
Contact Information
Email Information
Social Media:
Facebook Ads Properties
Twitter Username
Deal and Sale Information:
Deal Information
Sale Properties
Activity and Conversion:
Contact Activity
Conversion Information
Web Analytics:
Web Analytics History
To ensure that specific data from Aloware, such as the contact ID or contact link, is synced with HubSpot, it is necessary to add a custom contact field in HubSpot.
Verifying the Mapped Fields
After mapping, click the "Pull Contacts" button in your Aloware account to sync contact information from HubSpot.
How to Delete HubSpot Mapping Fields
To delete HubSpot mapping fields, follow these steps:
Click the trash icon next to the field you want to delete.
Click "Save" to confirm the deletion.
