Smooth email delivery in Aloware depends on proper setup and configuration. This guide walks you through fixing common email setup and delivery problems.
Setting up email in Aloware
To send emails in Aloware (such as sequence and onboarding emails), you need to configure an email integration using SMTP (Simple Mail Transfer Protocol).
Log in to your Aloware account and go to the Integrations section.
Configure your SMTP settings by entering all required details.
Save the setup to enable outgoing emails.
Note - if SMTP is not set up, Aloware cannot send sequence or onboarding emails.
Troubleshooting email delivery issues
If emails are not being delivered as expected, follow these steps to identify and resolve common issues:
Sequence emails not sending
Check that your SMTP integration is active and correctly configured.
Without SMTP, emails in a sequence will not send.
Welcome email not received by a new user
Verify the recipient’s email address is correct.
Resend the welcome email manually from Aloware.
Ask the user to check spam or junk folders.
If the issue continues, review SMTP configuration for errors.
When to contact support
If you’ve confirmed your SMTP settings and issues remain, contact Aloware Support for further assistance.