Contact property mapping in Aloware controls how contact data flows between Aloware and HubSpot, allowing you to connect any HubSpot contact property (default or custom) to corresponding Aloware fields. This system determines what data gets synchronized, in which direction, and under what conditions the sync occurs, ensuring data consistency and automated synchronization across your platforms.

The mapping interface is in your Aloware admin panel and provides visual indicators to help you understand the status and capabilities of each field mapping: 🔒 for locked mappings, 🚫 for fields already mapped, and 🗑️ for removable mappings.

Unlike basic integrations, Aloware-HubSpot property mapping follows specific rules and behaviors that are important to understand:

For optimal data consistency, HubSpot should serve as your primary data repository. This means:

After understanding the basic principles, your property mapping configuration involves several key components that maintain data consistency between Aloware and HubSpot. Each component serves a specific function in ensuring proper data flow between systems.

These are often automatically established and adhere to the best practice of HubSpot serving as the primary source of data, meaning Aloware primarily reads this information. Verify these mappings are present. Modifications are typically not allowed or recommended.

A contact disposition (in Aloware) or lead status (in HubSpot) refers to the status or outcome associated with a contact in Aloware or HubSpot. This could indicate different stages of engagement or interaction, such as New Lead, In progress, or Contacted.

The sync behavior for this mapping is fixed and one-directional:

If you change the lead status in HubSpot, the change will automatically update the Contact Disposition Status in Aloware.

If you change the contact disposition status in Aloware, the change will not update the Lead status in HubSpot.

In Aloware Talk, your agents will only see Lead Statuses that are available and synced from your HubSpot account. These options are marked with a 🔐 icon to indicate their HubSpot origin.

If you ever disconnect and reconnect the HubSpot integration, this mapping automatically resets to HubSpot → Aloware, which is its permanent fixed direction.

Contact ownership mapping determines which user is assigned as the owner of a contact in both systems. This mapping requires configuration of both field selection and sync direction.

For field selection, you can map Aloware's contact owner field to either:

The sync direction offers three (3) configurations:

When using a custom HubSpot field for contact owner mapping, updates require manual synchronization. Users must click the Sync with HubSpot button on the contact's integration card in Aloware to reflect HubSpot changes.

When setting up contact owner mapping in Aloware, the dropdown list of users available for selection will only show users who are properly synced between Aloware and HubSpot. Users not synced with the CRM will not appear in this list.

The contact owner mapping cannot be deleted, though you can modify its field connection and sync direction. When selecting contact owners in Aloware, only users properly synced between both systems will appear as options.

These mappings send specific pieces of information from Aloware to custom fields you create in HubSpot. The direction is Aloware → HubSpot ONLY.

These sample mappings demonstrate how HubSpot data can be sent to Aloware. These mappings are one-directional (HubSpot to Aloware only).

These fields support configurable sync directions. You can choose whether data flows from HubSpot to Aloware (inbound), from Aloware to HubSpot (outbound), or both.

To ensure consistency in call logging, Aloware dynamically displays the list of call dispositions (e.g., "Left voicemail," "Connected," "No Answer") that are defined and managed within your HubSpot account.

When logging a call, the disposition options available for selection by agents in Aloware are directly sourced from HubSpot. These options are often marked with a 🔐 (lock icon) to indicate they are synced from HubSpot, ensuring standardized terminology across platforms.