In the Aloware Talk 2 app, moving between your conversations, contacts, and calls is simple and intuitive.
At the bottom of the app, you’ll find the main navigation buttons that let you switch seamlessly between different sections.
Tap Inbox to view and respond to all your messages.
Tap Contacts to manage, filter, and organize your leads.
Tap Phone to place calls or send SMS messages.
With these buttons always accessible at the bottom of the screen, you can move smoothly between messaging, contact management, and calling without leaving the app.
Inbox - Manage your conversations
Tap Inbox at the bottom of the app to see all your SMS and MMS conversations in one place. By default, the app shows your channels, calls, messages, and mentions, along with different communication views such as All Communications, Voicemails, Recordings, and your Personal Line.
From here, you can easily read and reply to messages, follow ongoing conversations, and stay up to date with customer interactions. The Inbox acts as your central hub for day-to-day messaging, keeping all your communications organized and accessible within the app.
Header controls
At the tp of the communications page, you'll find the header controls, where you can view your account information and update your availability.
User avatar and status dropdown
Shows your profile initials and current status. Tap the dropdown to open your profile menu and update your availability.
Account name
Displays the name of the active Aloware account.
Current status
Indicates your availability in the app and can be updated from the status dropdown.
Logout
Signs you out of your Aloware account.
Unread messages
A red notification badge appears next to contacts with unread communications. The number displayed indicates how many messages or interactions have not yet been viewed.
This helps agents quickly identify conversations that require attention.
Filter options
You can adjust how conversations are displayed using the available filters. These options allow you to:
Sort communications from newest to oldest
View only your assigned contacts
Display unread conversations only
Using these filters can help you prioritize responses and manage active conversations more efficiently.
Contacts - Organize and find leads
Tap Contacts at the bottom of the app to access all your contacts and lists. The pinned section gives you quick access to commonly used lists:
All contacts shows every contact in your account.
My contacts displays only the contacts assigned to you.
Unassigned contacts highlights leads that haven’t been assigned yet.
Unanswered contacts helps you follow up with contacts who haven’t responded.
New leads lets you focus on recently added contacts.
Below Pinned, you’ll find additional lists: Public lists, which your team can access, and My lists, which are your personal custom lists.
These lists make it easy to find the right contact quickly and stay on top of follow-ups, all without leaving the app.
Phone – Make calls and send SMS
Tap phone at the bottom of the app to open the dialer.
From here, you can quickly start a conversation by entering a phone number, placing an outbound call, or sending an SMS. The dialer is designed for fast, seamless communication so you can move between calls and messages without leaving the app.
