What is a Snap Port?
A Snap Port transfers phone numbers from one platform (e.g., Aircall, JustCall, or HighLevel) to Aloware when both platforms use Twilio as their carrier.
The process has two simple steps:
Request your current provider to release the numbers back to Twilio.
Transfer those numbers from Twilio to Aloware.
The Snap Port process typically takes 24-48 business hours after your provider approves the release, ensuring a smooth and hassle-free transfer. There is no fee for porting numbers unless specified by your current provider or the losing carrier.
How to submit a Snap Port request
Open a support ticket
To kick things off, you'll need to reach out to Aloware Support.
Use the Support Messenger available on the Aloware platform.
Alternatively, contact your Customer Success Manager (CSM) directly to let them know you'd like to initiate a Snap Port.
Coordinate with Aloware support
After reaching out, share the key details Aloware will need to process your request:
List of numbers - Provide the complete list of phone numbers you want to port.
Letter of Authorization (LoA) - Fill out and sign the LoA document. This form must be completed to authorize the transfer.
Supporting documents - include proof of ownership, such as:
A utility bill or invoice that shows you own the numbers.
A CSR (Customer Service Record), if requested.
Contact your current provider
Work with your current phone provider to set the stage for the port:
Request number release - ask them to release your numbers back to Twilio.
Obtain a ticket ID - once the release request is received, your provider will issue a ticket ID or confirmation number. This serves as proof that your request has been initiated.
Submit the necessary documents
Now that you have everything ready, hand it over to Aloware support, Aloware support will take care of verifying all the details:
Submit the ticket ID - this is important for the Snap Port process.
Completely filled out and signed LoA and supporting docs.
Verification and submission
Once you've shared all the required information, here's how Aloware handles the next steps:
Aloware will review to ensure everything is correct.
Aloware submits a formal Snap Port request to Twilio, including:
The ticket ID or confirmation number
The full list of numbers to be ported
The destination account SID (if applicable)
With these steps completed, Aloware coordinates with Twilio for final approval and execution of the port. You'll receive updates along the way to ensure the process is seamless and your phone numbers are transitioned smoothly.
What happens next?
Twilio reviews and coordinates with the losing carrier
Once Aloware submits the Snap Port request, Twilio reviews the information and coordinates with your current provider (the losing carrier). Twilio will notify Aloware once the losing carrier approves the release.
Scheduling the port
After Twilio approval, Aloware Support will contact you to confirm your preferred date and time for the port. They will then work with Twilio to finalize the Snap Port schedule based on your availability.
Completion of porting
Twilio will notify Aloware when the transfer is complete. Aloware will assign the ported numbers to your account, ensuring they are ready to use.
Final verification
Once the numbers are assigned, voice and SMS functionality are tested to ensure everything is working correctly. Your Customer Success Manager (CSM) will provide you with a final confirmation that the porting process is complete.
Additional Snap Port considerations
Number onboarding
After port approval, number onboarding—the process of registering numbers with an approved messaging service through the Mobile Network Operator (MNO)—can take up to 10 days. This step ensures SMS functionality complies with regulations and business requirements.
Testing after porting
Once the port or setup is complete, the Aloware Customer Success Manager (CSM) or Technical Support Representative (TSR) will test both voice calls and SMS functionality to ensure your numbers are fully operational.
They will also monitor the Twilio Console for logs to identify any potential issues or confirm successful setup. If any errors occur, they will address them promptly to prevent disruptions before you launch campaigns.
Turn-around time
The Snap Port process typically takes 24-48 business hours to complete after the losing carrier approves the release and Twilio confirms the transfer. Once approval is received, Aloware will work with you to accommodate your preferred schedule for the port.