What is the Diagnosis page?
You can troubleshoot and check user configurations on the 'diagnosis page'. Here are the descriptions available:
Agent Status: Active |
Agent operates in specified area code. |
Agent operates in a specified country & state. |
Agent operates within campaign hours. |
Agent's device can receive calls. |
Agent is available to accept calls. |
Agent operates within call concurrency limit. |
Agent operates within daily call quota. |
Agent takes call within the duplication period limit. |
Agent meets overall eligibility for calls. |
