Users Menu: Diagnosis
Laarni D avatar
Written by Laarni D
Updated over a week ago

What is the Diagnosis page?

You can troubleshoot and check user configurations on the 'diagnosis page'. Here are the descriptions available:

Agent Status: Active

Agent operates in specified area code.

Agent operates in a specified country & state.

Agent operates within campaign hours.

Agent's device can receive calls.

Agent is available to accept calls.

Agent operates within call concurrency limit.

Agent operates within daily call quota.

Agent takes call within the duplication period limit.

Agent meets overall eligibility for calls.

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