Setting up User's Visibility Settings
By default, users can see all communications from contacts they have access to. However, Visibility Settings allow admins to manage access based on roles and permissions.
Contacts Visibility - This gives control to the set of contacts a user can see and interact with:
Everything - The user can see all contacts, regardless of who owns them or what groups they belong to.
Team Only -The user can only see contacts that are owned by other users who belong to the same groups as them. They won't be able to see contacts that are owned by users outside of their groups.
Ring Group Only - The user can only see contacts that they own, as well as contacts that they have interacted with and the groups they belong to. They won't be able to see contacts that are owned by users outside of their groups and haven't interacted with them.
Owned Only - The user can only see contacts that they own. They won't be able to see contacts that are owned by other users, even if they belong to the same groups.
Communication Visibility - This manages user access to other users' communication with other contacts:
Everything - Users can see all communications they have access to.
Owned Only - Users can only see their outbound communications and all inbound communications from the contacts that they have access to.
Line Visibility Limit - The default setting grants agents access to all lines, but you can specify which lines they can access. This allows you to set a line visibility limit according to your needs.
Reporter Access - This access only allows users to monitor Aloware reports, graphs, and tables. It is not intended to interact with the contacts or make calls.
