How to set up user visibility settings in Aloware
Visibility settings in Aloware allow admins to manage what users can see and interact with. By adjusting these settings, you can control access to contacts, communications, and reports based on a user’s role and responsibilities.
How to access the visibility settings
Log in to your Aloware admin account.
Go to the Users menu and search for the user you want to configure.
Click Settings for that user.
Select the Visibility tab to view and adjust available options.
How to configure contact visibility
Contact visibility defines which contacts a user can view and interact with:
Everything – the user can see all contacts across the account.
Team only – the user can see contacts owned by members of their assigned groups.
Owned only – the user can only see their own contacts.
How to configure communication visibility
Communication visibility controls whether a user can see other users’ conversations with contacts.
Everything – the user can see all communications they have access to.
Owned only – the user can see only their outbound communications and inbound messages from their assigned contacts.
Inherit from inboxes - the user can see only communications assigned to inboxes they have access to. This setting applies only to the global communications and contacts pages.
When viewing a specific inbox, the inbox's own access rules still apply. Agents can see all communications assigned to that inbox if they have access to it, regardless of this visibility setting.
Admins always have full visibility across all communications and are not affected by this option.
How to assign reporter access
Reporter access is designed for users who only need to view analytics and reports. They will not have the ability to contact or interact with customers. The user will now only be able to view reports, graphs, and tables in Aloware.
