Even if your web browsing or streaming works fine or you achieve fast speeds in a speed test, this doesn’t guarantee that Aloware will work flawlessly. VoIP services like Aloware require a stable and consistent connection, free from interruptions or high latency, which can affect call quality even when other internet activities seem unaffected.
This guide provides simple steps to help you optimize your system and troubleshoot common issues that might impact your experience with Aloware.
System requirement setup
Troubleshooting step | Instructions | Why this helps |
Check Aloware system requirements | Ensure your system meets Aloware's minimum requirements: stable internet, updated OS, latest browser or app version.
Refer to the Aloware setup guide. | Meeting system requirements is crucial for Aloware to function properly. |
Disable windows defender for Aloware users |
Learn more in this guide. | Disabling windows defender can help identify if it's interfering with Aloware. If it fixes the problem, add Aloware to the exception list instead of keeping it disabled. |
Basic troubleshooting
Troubleshooting step | Instructions | Why this helps |
Check Aloware status update | If you are experiencing issues with Aloware related to updating, installing, or connectivity, check aloware status at status.aloware.com.
Read this guide to know more. | This provides a starting point for resolving common issues and ensures that users know where to get help if the steps don't work. |
Connection and network issues
Troubleshooting step | Instructions | Why this helps |
Restart your devices | Turn off your modem and router, wait 30 seconds, then turn them back on. Restart your computer or phone. | Restarting clears temporary issues and refreshes your connection. |
Move closer to the router | If using Wi-Fi, move closer to your router. | A stronger Wi-Fi signal improves connection quality, reducing issues like call drops. |
Limit other internet use during calls | Avoid streaming videos, downloading large files, or using multiple devices during VoIP calls. | Reducing internet activities frees up bandwidth, improving call quality. |
Check for obvious issues | Ensure all cables are securely connected. Check that your router’s lights are on and not showing any warning indicators. | Loose cables or warning lights can signal internet connection problems affecting Aloware. |
Use a wired connection (if possible) | Connect your computer or VoIP device directly to the router with an Ethernet cable. | Wired connections are generally more stable than Wi-Fi, reducing connectivity issues. |
Update your software | Ensure your computer, phone, and VoIP apps are up to date. Check your device’s settings for updates. | Updates often fix bugs and improve performance, resolving issues with Aloware. |
Disconnect unused devices | Disconnect tablets, smart TVs, or other phones from Wi-Fi during VoIP calls. | Fewer devices connected to Wi-Fi strengthens the connection, improving call quality. |
Keep the router in a central location | Place your router in a central part of your home, away from obstacles like walls or large metal objects. | A central location helps distribute the Wi-Fi signal evenly, improving overall connection quality. |
Check for interference | Keep your router away from devices like microwaves, cordless phones, or baby monitors that can cause interference. | Reducing interference improves your Wi-Fi signal, leading to better call quality. |
Test your bandwidth (Internet network bandwidth requirements) |
Read this guide for more details. | Testing bandwidth ensures your connection meets Aloware’s requirements. If below recommended levels, consider upgrading your internet plan or troubleshooting your network. |
App-specific issues
Troubleshooting step | Instructions | Why this helps |
Enable third-party cookies |
Get more details in this guide. | Enabling third-party cookies for Aloware ensures that all features function properly in Chrome. |
Clear cache and cookies (Desktop app issues) | Go to your browser or desktop app settings, find the option to clear cache and cookies, and perform the action. | Clearing cache and cookies removes corrupted files that might cause issues with Aloware. |
Reinstall the app (Desktop app issues) | Uninstall the Aloware app, restart your computer, then reinstall the latest version from Aloware’s official website. | Reinstalling the app can fix installation-related issues or corrupted files affecting performance. |