What are Lines in Aloware?
Lines in Aloware are where your business phone numbers live. A single line can hold multiple numbers for inbound and outbound calls or texts. Each line controls how messages and calls are routed, to users, ring groups, or IVR flows.
Admins use the Lines page to configure routing, greetings, recordings, and compliance options. Only admins can add or delete lines.
Only admins have access to add or delete lines in Aloware.
How to add a new line in Aloware
When you sign up for Aloware, a new line is automatically created for you. To add more:
Open the lines page
Log in to your Aloware admin account.
From the sidebar, click Lines, then select +Add Line to start creating a new one.
Need a visual walkthrough? Watch the Lines demo to see how adding and managing lines works in action.
Name your line and set how it routes calls
In the New Line Wizard, enter a descriptive name for your line—something that makes sense for your team, like “Outbound Sales – LA” or “Support Weekend.”
Then choose how this line should route incoming calls:
To a ring group if you want multiple users to receive calls
To a specific user if one person will handle the calls
To a dead end if you only want to play a message and end the call
Click Next: Select Phone Number to move forward.
Choose a phone number for the line
A pop-up will appear to help you pick a phone number.
Select the country for the number.
Enter a few digits to filter your search by area code or pattern. Aloware shows available numbers based on your input.
Select one that fits your needs, then click Activate Line.
Register the line
If your account already has a messaging campaign registered, you’ll see an option to assign this new line to that campaign.
Click the + icon to do so and continue by selecting Next: Line Details.
If no campaign is registered yet, Aloware will prompt you to register before continuing.
Finalize and review
After activation, you’ll get a confirmation message. You can now review the line’s settings and follow the suggested next steps, such as setting up greetings or enabling compliance features.
How to delete a line in Aloware
To remove a line, go to the Lines tab, locate the one you want to delete, and click the Delete button. Confirm when prompted.
Deleting a line is permanent. The associated phone number will be released, cannot be recovered, and will no longer appear in your billing.
FAQs
Can a line have more than one phone number?
Yes. One line can support multiple numbers, all sharing the same routing rules.Can I use different routing for each number on a line?
No. All numbers on the same line share the same behavior settings.Can I restore a deleted line?
No. Deleted lines and their numbers cannot be restored.