What are Lines?
Lines are multiple phone numbers that receive calls and text messages. They serve as dedicated numbers for your company, directing calls to the appropriate ring groups.
The Lines page offers a variety of features to enhance your Contact Center experience. You can easily purchase new phone numbers, customize greeting prompts, enable call recordings, and set up interactive voice response (IVR) phone trees, among other options. This page provides a comprehensive view of all your lines and their settings.
Before adding or deleting lines, it's important to note that only administrators can perform these actions.
How to Add New Lines
When you sign up for Aloware, a new line is automatically created for you. To add more lines:
Step 1: Accessing Lines
Click the Quick Access "+" button from the Dashboard or click the +Add Line button > Click Lines.
Name and Call Routing
Name your line for easy identification.
In the New Line Wizard, choose how you want to route calls you receive on this line. Choose how calls should be routed:
Connect to Ring Group - This option allows you to instantly forward the call to the ring group without any waiting. It is particularly helpful for purposes such as Call Tracking or when you need to transfer calls to another phone line.
Connect to User - Send the call immediately to a specific user.
Dead End - This option doesn't route the call; it hangs up after playing a message.
Click the Next: Select Phone Number button to select the phone number to activate.
Step 2: Search Phone Number
In the Add Phone Number pop-up modal, complete the following fields:
Country - Select the country you want to assign a phone number to.
Number - Type in the three digits that you want as part of your phone number (e.g., 435). Aloware will display various available numbers to choose from.
Match To - From the number field, the admin may match the numbers by
Area Code - e.g. (435) 334-3960
The first part of the number - e.g. (435) 334-3960
Anywhere in number - e.g. (914) 353-4350
Last part of the number - e.g. (860) 689-1435
Select a phone number from the list.
Click the Activate Line button.
Step 3: Register your Line
Once you have a registered campaign in the Accounts menu, you can easily add a new line to your current campaign.
Click the "+" button to add the line to your existing use case.
Click the "Next: Line Details" button.
If you haven't registered yet, a prompt will guide you through the process of registering your line.
Step 4: Finish
You'll see a confirmation that the line has been successfully added.
Review Line - This option gives you an overview of the line.
Suggested Next Steps - You'll find recommendations to make sure your line is working smoothly.
Discover how to configure your lines with the help of this guide.
Deleting a Line
If you decide that you no longer need a Line, you can delete it.
To delete a specific line, search for it on the Lines page and click the Delete button, then confirm by clicking OK.
When you delete a line, it will be removed from your invoice and cannot be restored. Please note that the deletion is permanent, and the number associated with the line will not be recoverable.