The Greet and Record settings in Aloware allow admins to control how calls are handled when they start including greetings, call recordings, and after-hours messages. These configurations help maintain a professional experience while keeping your business cmopliant with legal and TCPA requirements.
Access these settings by going to Lines > Greet and Record in Aloware admin account.
Setting up a greeting for incoming calls
Use text-to-speech (TTS) greeting
Convert written text into spoken audio that plays as soon as the call connects. This is useful for sharing essential details like your business name, operating hours, or call recording notice.
Note - If you’re forwarding calls to another number, ensure the destination number doesn’t play its own greeting to prevent overlapping messages.
Add personalized variables to the greeting
Make greetings more engaging by using dynamic fields such as [field name], [last name], or [company]. These values aere automatically pullrf grom yuor contacts records.
Enabling and managing call recordings
Call recordings in Aloware maintains quality assurance and accountability. Admins can also customize the recording announcement, a short audio message that informs callers their call is being recorded.
For account-level changes, navigate to Account > Calling settings > Inbound call recordings to manage announcements.
To tailor announcements at a line-level, go to Line settings > Routing and IVR settings.
Compliance reminder for call recording
U.S. federal and state laws require informing callers that a conversation is being recorded. Aloware enforces this by preventing call recording without proper notice.
Always ensure your greeting or pre-recorded message includes a disclaimer, such as: “This call may be recorded for training and quality purposes.”
Failure to include this notice may result in legal consequences depending on your jurisdiction.
Note - If your business handles calls across different states, always follow the stricter of the applicable recording laws (e.g., two-party consent).
Setting operating hours
The “Check Operating Hours?” option allows you to define when your business is open or closed helps manage how calls are treated outside of business hours.
When enabled, Aloware detects if an incoming call occurs during closed hours and responds accordingly.
Setting operating hours
If a call is received outside of business hours, you can play an after-hours voice message and set a reply message that informs the caller when they can expect a response.
Voice message prompt during closed hours
Auto reply text for after-hours messages
This ensures every caller receives a timely acknowledgment, even outside working hours.
Asking for text authorization (TCPA compliance)
To stay compliant with the Telephone Consumer Protection Act (TCPA), Aloware offers an option to ask callers for consent to receive text messages.
When Ask for Text Authentication? is enabled, callers will be prompted to press 1 to agree to receive SMS from your business.
While optional, enabling this setting provides legal protection and is highly recommended for businesses using SMS for marketing or support.
