What does sending long text messages as MMS do?
When you send a text that exceeds the SMS character limit, Aloware automatically converts it into MMS format so the entire message is delivered as one complete message, without being split into multiple parts.
This prevents delivery issues and avoids confusion caused by fragmented messages, helping teams maintain clear and professional communication.
This setting is only available for US and Canada lines and supports Short Code, Toll-Free, and A2P 10DLC sender types.
How admins can enable the setting
Option 1: Enable for all account lines
Log in to Aloware admin account, and navigate to the Account menu.
Select the General Settings tab.
Enable the Send long text messages as MMS option.
A confirmation will appear once the changes are successfully applied.
Option 2: Activating for a specific line
Go to the Lines menu in your Aloware admin account.
Select the line you want to configure, then click on Settings.
In the General tab, enable Send long text messages as MMS.
Click Save to apply the settings.
How to verify MMS capabilities
Admins can chreck which numbers support MMS by:
Navigate to the Lines section in your admin account.
Refer to the line capabilities column to verify which numbers support MMS.
How agents use it
When sending long text messages, Aloware automatically checks your selected phone number's MMS capabilities:
If the selected number supports MMS capability
The system sends the message as an MMS without any additional action required.
If the selected number lacks MMS capability
The system notifies you that the message cannot be sent. You will need to choose another MMS-capable number.
If multiple phone numbers are available
Aloware automatically uses an MMS-capable number from your pool.
Example: If “440-374-8483” (MMS-capable) and a non-MMS number are available, the system will use “440-374-8483” to send the message.
How it works with other Aloware tools
This feature works alongside Aloware's communication and automation tools. Once enabled, any message that exceeds SMS limits is seamlessly sent as MMS when an MMS-capable number is available.
Prerequisites:
To integrate this feature with your Aloware tools, you need at least one MMS-capable phone number and the correct account settings.
If all numbers lack MMS capability:
This feature will be disabled. Users will receive a notification to select MMS-capable number.
With mixed number capabilities:
Aloware automatically chooses an MMS-capable number when sending long messages, so you don’t have to do anything manually.
Limitations
The system can’t force non-MMS-capable lines to send MMS, so at least one MMS-capable number is required for everything to work.
Note that the system will automatically select an MMS-capable number if available in your account pool, even if a non-MMS-capable number was initially selected.