Do-Not-Call (DNC) List
The Do-Not-Call list is a record of contact's phone numbers who prefer not to be reached by telemarketers or businesses selling goods.
There are three types of DNC Lists that Aloware users should be aware of:
US National DNC Registry
Carrier DNC List
Aloware Account-specific DNC List
US National Do-Not-Call Registry
The US National Do-Not-Call Registry is a list of phone numbers that the US Federal Government maintains to allow contacts' preference in stopping unwanted "sales" calls from real companies. Contacts can register their phone numbers for free.
As an organization, you should download the Registry and remove the numbers listed on it from your calling lists to avoid penalties. Read the FTC National Consumer Information for more details.
Carrier Do-Not-Call List
Aloware carriers, including prominent ones like Twilio, offer contacts the option to opt out of SMS communications with any organization, including marketing or sales teams. When a contact texts opt-out keywords, the carrier adds their number to a blocklist.
This blocklist is then sent to Aloware, ensuring that the blocked contact will not receive any new messages from your business account, regardless of the phone number used.
STOP
STOPALL
UNSUBSCRIBE
CANCEL
END
QUIT
The carrier allows phone numbers to re-subscribe or to receive new messages when the contact texts the following 'opt-in' keywords to that business number:
START
YES
UNSTOP
Aloware Account DNC List
Aloware DNC is an internal list of contacts' phone numbers that are manually tagged and saved in Aloware by the admin and users. It prevents the contact from being enrolled in different Aloware features like Sequence, Broadcasts, and Power Dialer.
Aloware disables all communications when an agent tags the contact as DNC: calling, sending messages, setting appointments, and reminders.
Aloware DNC is irreversible by default, contacting support is the only way to un-DNC a contact.
When a contact texts the "opt-out" keywords, agents can still call that contact even if they requested to stop SMS messages. Additionally, Aloware automatically removes Do Not Contact (DNC) or opt-out contacts from all broadcast lists and prevents them from being added.
Where to find the Aloware DNC List
You can keep track of contacts that prefer not to be reached in a local repository in Aloware by selecting Filters > Search for DNC and Opt-Out options > Select property.
How to Request Aloware to Un-DNC a Contact
If you have concerns about un-DNC Aloware contacts, the admin may send a request to [email protected] with the following details:
Contact's name and phone number
Screenshot evidence showing the contact has asked to re-open communication with your account.