Settings control how Aloware Talk behaves for your individual account: how calls reach you, what you can see, how you place outbound calls, and how the app notifies you. This guide walks through each section in order and explains what you can change in it.
Most settings apply only to your own account. A few, such as availability status, can also be changed by an admin.
Accessing your settings
Log in to your Aloware Talk account.
Click on your profile name in the top-right corner.
Select Settings.
General settings
The General section gives you a read-only overview of your account setup. It lists the inboxes you are assigned to, which determines how the system routes incoming calls to you.
Check this section when you want to confirm your call flow without changing anything.
Profile settings
The Profile section holds your personal and login information. From here you can:
Update your name, description, and email address so they display correctly in reports and notifications.
Change your password.
Set up Backup Routing (Beta), which redirects your calls to another destination when you are unavailable.
Visibility
Visibility settings determine which records and conversations you can see. The section contains three controls:
Contacts visibility sets which contacts appear in your account.
Communications visibility sets whether you see conversations from other inboxes.
Line visibility limit restricts which phone lines appear for you.
Personalization
Personalization settings control your availability and post-call workflow. You can adjust three options:
Availability by default keeps you set to "Available" after login, even if you go inactive. An admin can still change your status.
Wrap-up duration sets how long you stay in wrap-up after a call before the system marks you available again.
Assigned contacts displays the contacts assigned to you directly in your workspace.
The Inbound Call section controls how you receive calls. You can:
Add extension numbers.
Set working hours that define when you are available to take calls.
The Outbound Call section lets you customize your calling experience.
You can:
Select a default outbound line.
Enable call recording.
Activate two-legged calls.
Use voicemail drop to leave pre-recorded messages.
Notifications
The Notifications section sets how Aloware alerts you to activity. You can turn on any combination of these channels:In-app notifications
Desktop alerts
Mobile push notifications
Email
Text messages
Save time by creating and using SMS templates for common messages.
Create a new template
Go to Settings > SMS Templates.
Click + New Template.
Enter a name and type your message (you can include variables).
Click Save.
Sending templates to new contacts
If templates do not appear for a new recipient, the contact is usually not yet in your contact list. To fix this:
Add the contact to your contact list, or
Send the templated message through Sequences or Broadcasts instead.
Troubleshooting SMS templates
If templates behave unexpectedly, try these steps in order:
Expand the Aloware window to reveal buttons that a narrow layout hides.
Restart your device to clear layout glitches.
Update the app so you have the latest fixes.
Diagnosis
The Diagnosis page contains tools that check your configuration and surface problems. Use it to confirm that your settings are applied correctly before you rely on them.
Connection test
The Connection test checks your internet stability and audio quality before you make or receive calls. It verifies that your microphone, speakers, and network work, so you can catch problems early and keep call audio clear.
