Call masking in Aloware is essential for managing outbound calls. It ensures consistency in your communications and protects the privacy of the phone numbers you use. This guide will walk you through the types of call masking available in Aloware and explain its importance for your business.
What is Call Masking?
Call masking hides the actual phone number making the call and replaces it with another number. This feature allows your contacts to see a specific number on their caller ID instead of the actual number you’re calling from.
It’s important to understand that call masking differs from verified caller ID and brand submission. Verified caller ID confirms the authenticity of a number, while brand submission associates a business name with a phone number. Call masking only changes the appearance of the outgoing caller ID.
Why Call Masking Matters for your Business
Call masking gives you control over how your business’s phone numbers appear to clients and customers. It helps maintain a professional image, ensures consistency in communication, and protects your team members' personal phone numbers. By using call masking effectively, your business can enhance customer trust and improve communication.
Accessing Call Masking in Aloware
Aloware allows you to add a verified caller ID from the Lines menu. If you have a business number that clients recognize, you can set it as your call mask. When clients see this number, they’ll know who’s calling, and if they call back, the call will go directly to the phone associated with that number.
To begin, log in to your Aloware account and go to the Lines menu. Select the line where you want to add a verified caller ID, then click the Settings button.
Using an External Number
You can add an external phone number to Aloware and use it as a call mask. Once verified, this number can be set as the default for outbound calls. This means every call you make will appear to come from this number, regardless of the actual number used.
To do this, click the ‘Add Verified Caller ID’ button. When the popup appears, select the country and enter the phone number you wish to verify. Then, click the ‘Verify Number’ button. Aloware will call the provided number; answer the call and follow the prompts to enter the PIN code on your mobile device.
After verification, click the ‘Default Call Mask’ button to assign this number as the call mask.
Uniformity for Teams
If your business has multiple phone lines or agents using different numbers, you can set a default call mask for the entire team. This ensures that all outgoing calls appear to come from a single number, maintaining uniformity in your communications.
For example, a technical support team with multiple phone lines can have all their outbound calls appear as if they’re coming from one main support number, making it easier for customers to recognize and trust the call.
Masking During Call Transfers
Aloware also supports call masking during call transfers. When transferring a call, you can enable a setting that displays the original caller's number (the lead’s phone number) to the recipient, instead of your own number. This ensures that the person receiving the transfer knows who the original caller was.
To enable this, go to the Account menu > Calling Settings, and turn on Call Masking.
If you have any questions or need further assistance with setting up call masking in Aloware, feel free to reach out for support.