Aloware lets you easily track and report all your calls, texts, and MMS messages directly in HubSpot. Every interaction syncs automatically, giving you accurate logs and reports.
Whether you're calling, texting, or sharing MMS, Aloware keeps everything updated in HubSpot without the need for manual input.
Automatic sync with HubSpot
Aloware syncs communication data in real-time with HubSpot, simplifying workflows and making sure all your information stays updated across both platforms.
Reduce manual entry - Aloware automatically logs call details, texts, and MMS, so you don’t have to enter data in both systems. This saves time and reduces the chance of errors.
Improve reporting accuracy - real-time syncing ensures your records are always up-to-date. You’ll have accurate information on call activity, talk times, and other key metrics, helping you make informed decisions.
Boost team collaboration - all team members can access the latest communication logs in HubSpot, keeping everyone aligned. This improves visibility and makes it easier to collaborate.
With Aloware’s seamless integration, you can streamline your communication tracking, improve reporting, and stay in sync with your team in HubSpot.
Step 1: Log your calls, texts, and MMS in HubSpot
Aloware automatically logs all communication details in HubSpot. Here’s what gets recorded:
Calls - Every inbound and outbound call is logged.
Recordings - If your calls are recorded, the audio files are attached to the call logs.
Texts and MMS - SMS and MMS (including attachments) are also logged directly to HubSpot, so you have a full record of your conversations.
Inbound SMS logged in HubSpot
Outbound SMS logged in HubSpot
SMS logged in HubSpot including MMS
How it works
Each communication event (call, text, MMS) is logged as a HubSpot "call object."
You can view all these logs under the associated contact in HubSpot.
Aloware syncs this data in real-time, ensuring that every interaction is up-to-date.
Step 2: Access call counts and talk time reports
Aloware simplifies reporting by syncing important call metrics with HubSpot. These reports can help you monitor communication activity and analyze performance, like
Call counts - track the number of calls made or received over a specific period.
Talk time - measure the total duration of your calls, providing insights into productivity.
How to view reports in HubSpot
Go to the relevant contact record in HubSpot.
Navigate to the communication logs, where you’ll find detailed information on each call, including talk time and call outcomes.
Use HubSpot’s reporting tools to generate custom reports based on the call data synced from Aloware.
Step 3: Use HubSpot call outcomes, types, and directions in Aloware
Aloware integrates with HubSpot to streamline workflows by syncing call outcomes, types, and directions. This feature eliminates the need to manually update records in both systems.
Call outcomes - you can categorize the result of a call (e.g., "Connected," "Voicemail," or "No Answer") and log it in HubSpot.
Call types - define the type of call (e.g., "Sales," "Support") to better organize your communication logs.
Call directions - specify if the call was inbound or outbound, ensuring your records are accurate.
These synced details help streamline workflows by automatically applying the correct call information, saving you time and preventing duplicate work.
Aloware’s integration with HubSpot makes it easy to track and report your communication activities. With automatic logging of calls, texts, and MMS, and real-time reporting features, you can streamline your workflows and focus more on building strong customer relationships.