Account Menu: Transcription Settings
Laarni D avatar
Written by Laarni D
Updated over a week ago

Enable Smart Transcription from the Accounts menu

  1. Navigate to the Accounts menu > Transcription Settings tab.

  2. Enable the call transcription. Enabling the Smart Transcription activates the feature for all users.

Setting up your Smart Transcription

  1. Enabling call transcription - Enabling call transcription allows users to review call recordings using transcribed text, improving customer service, training, and compliance monitoring.

  2. Minimum Talk-Time - Smart Transcription transcribes calls between 15 seconds and 5 minutes. For longer calls, contact Aloware support to discuss adjusting the duration limit to meet your unique requirements.

  3. Sync transcriptions with CRM - Transcriptions will only be synced when talk time is between this limit.

  4. Custom Keywords - Improve transcriptions by adding industry-specific terms and phrases to tailor them to your business's needs for more relevant insights.

  5. Custom Dictionary

  6. Sensitive Content Moderation - By default, Smart Transcription will provide an accurate transcription of the audio, which means that any profanity spoken in the audio will be included in the transcript. Enable this option to substitute asterisks for profanity.

  7. Automatic Redaction

    Smart Transcription automatically removes Personally Identifiable Information (PII), such as phone numbers and social security numbers, from the transcription text before it is stored on Aloware.

    Here is the list of redacted words in Aloware's Smart Transcription:



Blood type

Blood type (A, B, AB, O)

Credit card (CVV)

3 or 4-digit CVV (security) code on a credit card

Credit Card Expiration

The expiration date of a credit card

Credit Card Number

Complete credit card numbers


Dates like "July 3rd, 2020" or "August 8."

Date of Birth


Drug or Medicines

Medical drugs, including vitamins and minerals. E.g., Advil, Acetaminophen, Panadol.

Email address

Email addresses


Names of events


Human injury, e.q., I broke my arm, I have a sprained wrist. Including mutations, miscarriages, and dislocations.


Language names like "French" or "Spanish."


Location names like "Antarctica" or "Mexico."

Medical Condition

A medical condition. Including diseases, syndromes, deficits, and disorders. E.g., chronic fatigue syndrome, arrhythmia, and depression.

Medical Process

Medical process, including treatments, procedures, and tests, e.g., "heart surgery," "CT scan."

Money Amount

Dollar amounts like "30 dollars" or "$10.99."


Origins and nationalities like "American," "Asian," or "Caucasian."

Number Sequence

A "lazy" rule that will redact any sequence of numbers equal to or greater than 2.


Professions/occupations like "scientist" or "doctor."


Organization names like "CNN" or "University of Alaska."

Person Age

Age of a person like "75" or "21."

Person Name

Names like "Bob" and "Doug Jones"

Phone Number

Phone numbers

Political Affiliation

US political parties like "Democrat" or "Republican."


Names of religions like "Judaism" or "Catholic."

US Social Security Number

Full 9-digit US Social Security Numbers

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