Aloware’s forced contact disposition makes sure you complete call documentation before moving on. You won’t be able to make another call, use the back button, or change your status until you’ve finished documenting the call.
This helps make sure every call is wrapped up neatly.
Enabling the forced contact disposition
To activate forced contact disposition, go to the Account Menu under Calling Settings. Note that only admins have the ability to adjust these settings.
How forced contact disposition works
Once enabled, forced contact disposition requires you to complete documentation for each call before you can proceed. Here’s how it impacts your workflow:
For outbound calls - after finishing a call, you need to complete the disposition before you can make another call or change your status. The system pauses until you finalize the disposition, ensuring each call is properly documented.
For power dialer sessions - Aloware highlights unfinished dispositions in red when you end a call. This ensures you complete the details before moving on. Once you finish, the timer restarts, and you can continue calling the next contact without skipping any steps.
Forced contact disposition helps maintain accurate records and ensures every call is thoroughly documented. This feature prevents missed details and keeps your workflow organized, so you’re always prepared for the next task.
For further guidance, check out our article on exporting contact disposition reports.