Aloware Support Center

This guide provides an overview of the Aloware-Pipedrive integration, highlighting its key features, benefits, and potential challenges. It’s designed to help users understand how the integration works and how it can be used to streamline customer interactions and sales activities.

Here are some of the key integration features:

<a href="https://support.aloware.com/en/articles/9034165-using-the-aloware-talk-chrome-extension">Click-to-call feature and call logging</a>

With the click-to-call feature, users can make calls directly from Pipedrive by clicking a phone number. Aloware automatically logs call details, such as duration and outcome, in Pipedrive, eliminating the need for manual data entry.

Aloware’s call routing and Interactive Voice Response (IVR) features can be configured to work with Pipedrive. Incoming calls can be routed to the appropriate salesperson or team based on predefined rules, ensuring that customers reach the right person quickly.

<a href="https://support.aloware.com/en/articles/9019817-how-to-configure-aloware-and-pipedrive-syncing-settings">Automatic lead creation</a>

When a new call or SMS message is received from an unknown number, Aloware can automatically create a new lead in Pipedrive. This ensures that potential customers are captured and tracked without manual intervention.

Aloware provides real-time call analytics that can be viewed directly in Pipedrive. Users can track metrics such as call volume, call duration, and conversion rates, helping them monitor performance and make informed decisions.

The integration allows users to create custom workflows and automation rules in Pipedrive. For example, you can set up workflows to assign tasks, send follow-up emails, or update deal stages automatically. This reduces manual effort and ensures consistent processes.

1. <a href="https://support.aloware.com/en/articles/9019824-how-to-enroll-pipedrive-contacts-in-sequences-and-power-dialer-with-aloware">Enroll to sequence</a>
2. <a href="https://support.aloware.com/en/articles/9019824-how-to-enroll-pipedrive-contacts-in-sequences-and-power-dialer-with-aloware">Add to power dialer</a>

1. <a href="https://support.aloware.com/en/articles/9034165-using-the-aloware-talk-chrome-extension">Click-to-call feature and call logging</a>
 With the click-to-call feature, users can make calls directly from Pipedrive by clicking a phone number. Aloware automatically logs call details, such as duration and outcome, in Pipedrive, eliminating the need for manual data entry.
2. Call routing and IVR
 Aloware’s call routing and Interactive Voice Response (IVR) features can be configured to work with Pipedrive. Incoming calls can be routed to the appropriate salesperson or team based on predefined rules, ensuring that customers reach the right person quickly.
3. <a href="https://support.aloware.com/en/articles/9019817-how-to-configure-aloware-and-pipedrive-syncing-settings">Automatic lead creation</a>
 When a new call or SMS message is received from an unknown number, Aloware can automatically create a new lead in Pipedrive. This ensures that potential customers are captured and tracked without manual intervention.
4. Real-time call analytics
 Aloware provides real-time call analytics that can be viewed directly in Pipedrive. Users can track metrics such as call volume, call duration, and conversion rates, helping them monitor performance and make informed decisions.
5. Customizable workflows
 The integration allows users to create custom workflows and automation rules in Pipedrive. For example, you can set up workflows to assign tasks, send follow-up emails, or update deal stages automatically. This reduces manual effort and ensures consistent processes.
 1. <a href="https://support.aloware.com/en/articles/9019824-how-to-enroll-pipedrive-contacts-in-sequences-and-power-dialer-with-aloware">Enroll to sequence</a>
 2. <a href="https://support.aloware.com/en/articles/9019824-how-to-enroll-pipedrive-contacts-in-sequences-and-power-dialer-with-aloware">Add to power dialer</a>

The Aloware-Pipedrive integration offers a range of features designed to improve sales efficiency and customer experience. By automating tasks, centralizing data, and providing real-time insights, this integration helps businesses manage customer interactions and track sales activities more effectively.