The Aloware–Pipedrive integration connects your communication and CRM systems, allowing users to manage calls, messages, and contacts in one workspace.
This guide explains the main features and how they work together to support customer management and sales activities.
Users can initiate calls directly from Pipedrive by selecting a phone number. Each call is automatically logged in Pipedrive with details such as duration, direction, and status, removing the need for manual updates.
Call routing and IVR
Incoming calls can be routed to the right team or agent based on configured rules in Aloware. Interactive Voice Response (IVR) menus help direct callers efficiently, ensuring that inquiries reach the correct person.
When Aloware receives a call or message from an unknown number, a new lead can be automatically created in Pipedrive. This keeps contact records up to date and ensures that no potential customer is missed.
Real-time call analytics
Users can view call metrics such as total calls, duration, and outcomes within Pipedrive. These insights help teams assess performance and identify opportunities for improvement.
Custom workflows and automations
The integration enables users to automate tasks between Aloware and Pipedrive. Contacts can be added to Aloware Sequences for automated follow-ups or to the Power Dialer for faster outbound calling. These automations help manage communication steps, ensure timely follow-ups, and reduce manual work.
The Aloware–Pipedrive integration centralizes communication data and automates essential CRM tasks. With connected calling, message tracking, and workflow automation, teams can manage customer interactions and monitor sales activities more efficiently across both platforms.